Job Description

About Us

This center provides a holistic and evidence-based approach to address the complex needs of families experiencing trauma and substance abuse disorder while focusing on delivering outcomes and recovery-based care. Our approach emphasizes a multi-disciplinary, person-centered, and family-focused model to address the diverse needs of those seeking recovery in Saskatchewan.

Operations Manager :

The Operations Manager provides administrative oversight of human resource and finance related matters, ensuring the day to day to operations of The Carter House. This includes recruitment, hiring, orientation, coordination, personnel oversight, ensuring the standards of the organization are met. This also includes compliance with regulatory standards and ensuring that staff have the appropriate skills and education to meet the needs of the organization and the clients we serve. The Operations Manager ensures financial compliance and processes are followed at the Carter House and are aligned with reporting expectations and standards. The Operations Manager liaisons with The Carter House's accounting firm and is required to have an in-depth understanding of all aspects of payroll, benefits, and pension program processes and applications and provide support to employees as needed. The Operations Manager also oversees four departments within the building operations portfolio and provides co-leadership to all other departments at The Carter House in a matrix reporting structure. The Operations Manager assists the Program Director in the development, organization, implementation, and evaluation of The Carter House's operations in accordance with best practices and The Carter House's policies and procedures. The Operations Manager must be Committed to the organization's trauma informed approach to care ensuring all interactions are dignified, non-judgemental, unconditional, and provided without prejudice, living the mission and values of The Carter House.

Roles and Responsibilities:

• Responsible for the quality of services and safety of all clients in the care of The Carter House
• Responsible for ensuring that the programs and services within The Carter House are equipped to meet the high standards of the organization and the families it serves
• Manages and addresses crises, conflicts, and concerns involving personnel and/or clients
• Ensures smooth daily operations and steady progress towards established organizational goals
• Ensures that all licencing standards are met including OHS and inspections
• Authors and reinforces policies that direct the staff and clients of The Carter House
• Ensures that the centre has the appropriate supplies needed to provide clinical care and other tasks
• Addresses any maintenance concerns within a timely manner
• Maintains an improvement-driven praxis, mentoring problem analysis, collaborative communication, and solution-finding
• Models open and respectful with all staff, clients, and visiting professionals
• Leads human resource duties such as: Employee Scheduling, Approving weekly hours for payroll, Conducting and documenting annual employee performance reviews, Addressing employee grievances, Recruitment and onboarding of new employees, Staff engagement and communications, and Ensuring all Saskatchewan Labour Laws are strictly and consistently adhered to
• Oversees the maintenance of the Organization's property, and liaises with service providers to ensure the general upkeep of the Organization's facilities

Qualifications and Skills:

• A degree in business, human resources, finance, or labour relations
• Emotional intelligence and relationship-management
• Strong problem-analysis and solution-focused thinking
• Excellent time management and the ability to thrive in a fast-paced environment with competing priorities
• Strong written and verbal communication skills

Work Experience:

• Experience in a supervisory or leadership position in a healthcare setting, such as a mental health facility, an addictions treatment centre, nursing home, or community health organization
• Experience in direct patient, client and family care environments
• Understanding of charting and documentation standards in a healthcare environment
• Experience in administrative tasks, including auditing, maintaining records, and managing supplies
• Experience with using payroll and finance software
• Experience conducting audits and ensuring compliance with health and safety standards and organizational policies

Job Types: Full-time, Permanent

Pay: $100,000.00 per year

Work Location: In person

Application deadline: 2025-02-19