Job Description

Remote (Training + Monthly Meetings in Kamloops, BC)

First off - thanks for checking out this job posting! We know there are a ton of job ads out there, and we appreciate you taking the time to read this one.

We're

NinjaVA

, a fast-growing virtual assistant placement agency specializing in the home service and trades industry. We're a

casual startup with a get-it-done attitude

--no corporate fluff, no unnecessary meetings, just a great team working together to build something awesome.

As we grow, we're looking for a

detail-oriented, tech-savvy, and positive go-getter

to join our leadership team as an

Operations Manager.

What You'll Do

? Lead a small but mighty team (currently 3 people) to ensure smooth day-to-day operations.
? Oversee the placement of VAs with clients - from interviews and hiring to onboarding and ongoing support.
? Serve as a

coach

to VAs, internal teams, and clients to ensure long-term success.
? Work closely with our Director of Sales & Operations (who rocks the sales side) to

own the operations

side of the business.
? Keep things running efficiently by

optimizing systems and processes.

? Support clients and VAs by answering questions, troubleshooting, and making sure everyone's happy.

Who You Are

?

You've managed a small team before.

Leadership experience is a must!
?

You're tech-savvy.

Everything we do is online, so you should be comfortable with CRMs, hiring tools, automation, and learning new platforms.
?

You're detail-oriented.

You notice the little things and keep projects moving smoothly.
?

Seriously, we care about the last one!

If you're reading this, put your favourite fruit in the subject line of your application.
?

You're a great communicator.

Whether it's coaching a VA or keeping a client updated, clear and professional communication is key.
?

You're positive & proactive.

Our team thrives on

good vibes

and action-takers!
?

You have experience in customer service/support.

Managing client relationships is a big part of this role.
?

Bonus:

If you have experience in the home services or trades industry, that's a huge plus!

What We Offer

?

Remote work

, with the expectation to train in our Kamloops office and visit approx. 2 days/month.
? A

casual, fun, and fast-paced startup

environment.
? The chance to

own

a key department and help shape our growth.
? A

supportive team

that actually values work-life balance.
? Competitive pay based on experience.

If this sounds like your kind of role, we'd love to hear from you! To apply, send an email with resume and include a 1-2 minute loom video explaining why you'd be a great fit to apply(at)brandonlazar(dot)com. Do not apply through indeed.

Good luck!! :)

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Extended health care
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Application question(s):

This job is hybrid with a requirement to do training and monthly meetings in Kamloops, B.C. Would this be feasible for you? Where do you live currently?
Work Location: Hybrid remote in Kamloops, BC V2B 7Z2