Job Description

About Us -- Team Sur Real Estate

Team Sur Real Estate is a boutique, growth-oriented residential real estate team in the Greater Toronto Area. We currently have 5 agents and a lean structure. Our mission is to deliver outstanding client experience, strong results, and to build a reputable, scalable real estate brand. As we grow, we need someone who can take ownership of operations, back-end systems, and strategic initiatives (especially recruiting) so that our agents can focus on revenue-generation and client work.

Role Overview

As Operations Manager, you will be the engine behind our team: managing day-to-day administrative, operational, and growth functions, while building scalable systems for long-term expansion. Your goal is twofold:

Operational Excellence

-- ensure the team runs smoothly, with minimal friction, compliance, and administrative burden.

Growth & Recruitment

-- partner with leadership to recruit, onboard, and retain high-performing agents; support marketing and business development initiatives.
You will interact daily with agents, vendors, external partners, and leadership; the role requires both tact and execution.

Key Responsibilities

Below is a non-exhaustive list of what you'll handle (or lead):

A. Operations & Systems / Process Management

Map, document, and refine internal processes (e.g. lead intake, client followup, listing process, transaction flow, post-closing) Develop and maintain an operations manual or playbook (so that processes are repeatable) Oversee CRM, lead management, project management tools, document storage (ensure integrations, data hygiene, automations) Ensure compliance: documentation, contract review, deadlines, disclosure, record-keeping Oversee listing support: coordinate photography, staging, vendor relationships, signage, listing media, property information input Manage transaction coordination: monitor offers, inspections, financing, legal, closing -- provide oversight or fill gaps as needed Vendor management: negotiate, manage, and audit vendors (e.g. photographers, stagers, cleaners, contractors) Oversee office administrative functions: supplies, facilities, equipment, IT, office policies

B. Financial & Reporting

Assist / lead bookkeeping, commission tracking, accounts payable / receivable, payroll (if applicable) Prepare monthly, quarterly, annual reports: revenue, budget vs actual, operational KPIs Monitor metrics and key performance indicators (KPIs) tied to team growth, lead flow, conversion, cost per lead, agent productivity Identify cost-savings or process efficiencies

C. Growth & Talent / Recruiting

Develop and execute a recruitment strategy for attracting real estate agents (prospects, advertising, outreach, screening) Onboard newly recruited agents: orientation, training, alignment with systems, mentoring support Design and maintain training & development paths for agents / administrative staff Maintain retention strategies: support, feedback loops, performance check-ins Coordinate marketing or branding support for recruitment (help create materials, landing pages, social posts)

D. Communication, Leadership & Support

Serve as the internal "glue" -- coordinating among agents, ensuring communication is clear and timely Act as a sounding board and second-in-command to leadership, helping prioritize initiatives, projects, and resource allocation Proactively flag issues (client escalations, process breakdowns, resource gaps) and propose solutions Lead or assist special projects (e.g. expanding to new regions, partnerships, team events) Ensure a superior client experience by auditing or overseeing all client touchpoints

Key Metrics / Success Criteria

In your first 6 to 12 months, success might be measured by:

Smooth operational flow: minimal "fires" or missing contract deadlines Clean data in CRM and improved lead follow-up rates Reduced administrative time burden on agents / leadership Number of agents recruited and successfully onboarded Agent performance / retention Financial KPIs: margin improvement, cost control, forecast accuracy Client satisfaction (e.g. fewer complaints, higher referral rate) Implementation of scalable systems / automation

Required Qualifications & Skills

3+ years experience in operations, project / program management, or administrative leadership (preferably in a real estate team, brokerage, or related field) Strong organizational, process, and systems thinking skills Comfort with tech: CRM platforms (e.g. Salesforce, HubSpot, FollowUpBoss, etc.) Exceptional communication, interpersonal, and stakeholder management skills Ability to manage multiple priorities, deadlines, and shifting demands Self-starter, proactive, resourceful, and solutions-oriented Data-driven mindset: ability to use metrics to drive decisions Some financial literacy / budgeting / bookkeeping experience Recruitment / training experience or strong aptitude for people development

Nice-to-Haves

Previous experience in real estate (residential) Experience recruiting / building teams Experience with marketing (agent recruitment, branding, content) Understanding of real estate contracts, disclosure rules, transaction flow

What You'll Get / Why This Role Matters

A central leadership position with high visibility and wide scope Opportunity to shape the direction, culture, and scale of a growing real estate brand Autonomy: you'll be trusted to make decisions and build processes A stepping stone role -- strong growth potential (you could lead operations for multiple offices or take on senior leadership) Collaborative, energetic environment: small team, direct impact

How to Apply

Please submit your resume, a brief cover letter explaining why this role excites you, and a short description of a process or system you built or improved in your prior work (ideally in real estate or a related domain).

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

Company events Flexible schedule On-site parking Work from home
Work Location: In person