Job Description

Director of Operations

Family Realty Group - Independent Office

Full-Time | Leadership Role | Growth-Focused Environment

About Us

Family Realty Group is a purpose-driven real estate team rooted in professionalism, collaboration, and growth. We believe in creating an environment where agents can thrive, clients experience exceptional care, and systems support predictable, scalable success. We are looking for a highly skilled and people-centered

Director of Operations

to anchor our operations, elevate our efficiency, and help drive the next chapter of our team's growth.

Position Overview

The

Director of Operations

oversees all daily operations, systems, and performance within Family Realty Group's independent office. This role ensures smooth, efficient workflows; a culture of accountability; and strong operational support for agents and leadership. You will manage the team's operational structure, finances, project execution, and systems, while fostering an environment built on trust, professionalism, and continuous improvement.

This is a key leadership position for someone who thrives in a dynamic, fast-paced environment and wants to meaningfully impact people, performance, and long-term business growth.

What You'll Do:

Leadership & Accountability

Lead daily team accountability meetings to track performance and progress. Maintain a culture rooted in trust, respect, clarity, and professional standards. Provide direction to agents and virtual assistants with clear expectations and deliverables. Act as the primary operational support resource for the team. Align all personnel and leadership matters in partnership with Christina, Team Lead.

Operational Management

Oversee smooth daily operations of the office. Manage transaction oversight (by agent, by address) to ensure accuracy and compliance. Maintain inventory, office supplies, and overall workspace organization. Coordinate scheduling, communication flow, and team logistics. Manage vendor relationships (landlord, cleaners, utilities, internet, photography, contractors, etc.). Lead internal projects, team events, client experiences, and marketing initiatives.

Financial Oversight

Manage and monitor the team budget to support consistent profitability. Track income/expenses, produce monthly financial summaries, and maintain bookkeeping accuracy. Oversee payroll, invoice processing, and payment approvals within established limits.

Systems & Process Development

Build, implement, and maintain efficient systems that streamline workflow and reduce operational friction. Create and update SOPs for all recurring administrative tasks. Ensure seamless use of Google Workspace, CRM tools, and digital filing systems. Identify operational gaps and propose effective process improvements.

Project & Event Coordination

Plan and execute client events, internal team events, and appreciation initiatives. Manage timelines, budgets, logistics, and vendor coordination. Partner with virtual assistants to oversee marketing campaigns and ensure deadlines and brand standards are met.

Performance Tracking & Reporting

Track agent production, lead flow, marketing output, and overall team performance. Prepare monthly performance reports with financials, metrics, and operational updates. Present insights and recommendations to support strategic decision-making. Analyze trends to identify opportunities for team improvement and growth.

Decision-Making & Authority

Make independent operational decisions that improve efficiency and office function. Approve expenses within budget and established guidelines. Handle confidential personnel matters with discretion, clarity, and professionalism. Uphold the highest standard of integrity and accountability in all actions.

What Success Looks Like

Leadership

The team meets performance goals with clarity and consistency. High morale, low friction, and a stable, accountable culture.

Operations

The office runs smoothly, with strong organization and minimal disruption. Projects and events are completed on time, on budget, and with positive feedback.

Financial

Budgets stay on track, reports are accurate, and financial systems run cleanly.

Systems

SOPs are current, systems are followed, and workflow becomes increasingly efficient.

Marketing & Events

Campaigns are consistent, brand-aligned, and contribute to visibility and business growth.

Reporting

Leadership receives clear, timely data that drives meaningful decisions.

Professionalism

Personnel matters are managed appropriately, communication is clear, and confidentiality is respected.

Who You Are

A proactive leader who thrives in an organized, systems-driven environment. Excellent at managing people, resolving challenges, and maintaining accountability. Detail-oriented with strong financial management ability. Skilled in project management, event coordination, and creating seamless processes. Tech-savvy, especially with Google Workspace, CRM tools, and workflow systems. Calm under pressure, solution-oriented, and committed to high standards. Passionate about helping a team grow and succeed.

Qualifications

3+ years of operations, office management, or leadership experience (real estate experience is an asset but not required). Strong financial literacy (budgeting, expenses, payroll oversight). Experience managing staff or contractors. Excellent communication and organizational skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Event planning or project management experience is a plus.
Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Application question(s):

Do you commit to an in person role?
Experience:

Operations management: 3 years (preferred) Office management: 3 years (preferred) Leadership: 3 years (preferred)
Language:

English (required)
Work Location: In person