Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL is seeking an experienced Operations Manager to join the Property Management Team at Cherry Lane Shopping Centre. This pivotal role is responsible for overseeing the mall's operations and maintaining building systems to ensure a safe and comfortable environment for tenants and customers alike.



As the Operations Manager, you will play a crucial part in day-to-day operations, capital projects, sustainability initiatives, and contract management. Your ability to establish and maintain excellent relationships with tenants and user groups will be paramount, as will your skill in troubleshooting and efficiently resolving issues. Working in close collaboration with the Property Management Team, you will contribute to budget management and optimization of operating expenses.



The ideal candidate possesses a technical background in building maintenance, coupled with proficiency in relevant technologies and computer programs. This on-site position requires a flexible schedule, including availability for after-hours emergencies and on-call duties during mall operating hours.

WHAT YOU'LL BE DOING:

Manage the operations and maintenance activities of the shopping centre including building maintenance staff

Ensure that the heating, ventilating, power, life safety and other mechanical equipment are operating effectively and efficiently.

Prepare reports regarding maintenance and operating problems:

correspond with equipment and material suppliers to determine cost, quality and other related information. Maintain historical operating equipment, log sheets and data. Including inventory lists.

Oversee the operations, maintenance and inspections of the heating, cooling and ventilating equipment performed by a contractor. Ensuring efficient and safe operation of all HVAC related equipment throughout the complex in the interest of desired objectives and operating techniques

Assist the General Manager in preparing an annual expense budget and monitor the performance to budget month to month during the course of the year. Administer cost control programs and prepares estimates.

Collaborates with General Manager to evaluate capital assets (i.e., equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.

Liaises with relevant stakeholders to ensure CAPEX projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.

Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.

Responsible for employee-oriented activities including but not limited to employee engagement, training, development, and performance management, hiring and retention, compensation recommendations.

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained.

Lead on sustainability efforts.

Develop and initiate programs to improve the physical operations of the complex.

Respond to tenant and user group's requests in a professional, courteous-like manner.

Ensures all relevant documentations (i.e., annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases PRISM.

Resolves problems and/or conflicts and maintains open communication with the General Manger including providing regular written and oral reports to ensure satisfaction for the client.

Executes emergency preparedness, risk management, disaster recovery and business continuity plan in conjunction with the General Manager.

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety requirements.

Perform tenant annual inspections, monthly property inspections and annual fire drills.

Other duties as assigned.

WHAT YOU BRING:

5+ years of experience in building maintenance, operations, and shopping centre management

Related post secondary education and/or technical training

Strong computer skills and proficient in learning new systems and tools work ethic

Excellent multitasking, organization, and deadline management

Superior communication and interpersonal skills

Problem-solving ability and emergency response readiness

Effective people and project management

Advanced budget management and client service orientation

Sustainability mindset and expertise in health and safety regulations

Commitment to continuous improvement and quality Experience or knowledge in building maintenance and operations

WHAT'S IN IT FOR YOU:

Join an industry leader and shape the future of commercial real estate

Deep investment in cutting-edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.