Job Description

Position Overview:

We are seeking a proactive and results-driven

Operations Manager

to lead a team of experienced team leads at our

community medical laboratory

based in Ottawa. The ideal candidate will have a strong background in operations, with a focus on efficiency, regulatory compliance, and client service. This role plays a critical part in ensuring high-quality, timely diagnostic services across our lab, specimen processing department, and affiliated

Patient Service Centres (PSCs)

.

Key Responsibilities:

Oversee and ensure all operational aspects of the laboratory come together to ensure timely and accurate diagnostic reporting. Lead, supervise, and support multidisciplinary teams to ensure operational optimization Develop and implement efficient operating procedures across laboratory and patient service locations to ensure high standards of quality, accuracy, and client satisfaction. Monitor and ensure compliance with provincial and federal healthcare regulations (e.g., Ontario Ministry of Health, Health Canada), and accreditation standards (e.g., IQMH, ISO 15189). Organize, Monitor and achieve KPI targets and drive continuous improvement initiatives to enhance productivity, turnaround time, and client experience. Maintain a safe and compliant work environment in accordance with WHMIS, OHSA, and internal safety protocols. Foster a culture of collaboration, accountability, and professional development within the team.

Qualifications:

Bachelor's degree in Medical Laboratory Science, Health Administration, Business, or a related field. Minimum of 3-5 years of leadership experience in operations management is preferred; In-depth knowledge of specimen handling, clinical lab workflow, and quality systems. Strong interpersonal and communication skills with proven ability to lead cross-functional teams. Strong organizational skills and the ability to manage competing priorities and tight timelines.

Preferred Qualifications:

Training in Lean, Six Sigma, or other quality improvement methodologies. Bilingualism (English and French) is considered an asset.

What We Offer:

A leadership opportunity in a respected and growing private laboratory network. Competitive compensation and benefits package. A dynamic and collaborative work environment. Opportunities for professional growth, innovation, and contribution to strategic initiatives.
Job Types: Full-time, Permanent

Pay: $70,000.00-$100,000.00 per year

Benefits:

Employee assistance program Life insurance Vision care
Schedule:

Day shift Monday to Friday
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

Operations management: 2 years (preferred)
Language:

English (required)
Work Location: In person