Job Description

Company Description

WHO ARE WE?
We\'ve been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together \xe2\x80\x93 offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.



WHAT\xe2\x80\x99S THE JOB?

At Horizon North, we create exceptional customer experiences that make our clients shine.
Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As Operations Manager, Northern Projects you will provide leadership and direction to support Horizon\'s Northern workforce projects.

This position is safety-sensitive and requires drug, alcohol, and fit-to-work testing as a condition of employment.

Your work will include:

• Overseeing the successful operations of multiple workforce accommodations throughout Nunavut, Northwest Territories, and the Yukon.
• Ensure maximum client and guest satisfaction by providing overall high-quality hospitality service through weekly client follow-up meetings and onsite visits.
• Provide support to the site teams with regards to logistics, resources, staffing, quality assurance, and training.
• Supporting small projects, perform recruiting, scheduling, travel /flight logistics, and payroll.
• Ensure Horizon North\xe2\x80\x99s standards are upheld and maintained daily regarding food quality, consistency, cleanliness, and Health and Safety programs
• Support all hiring initiatives and performance management of employees in coordination with Human Resources and the Lodge Manager
• Provide analysis and insight for revenue forecasts and budgets
• Create leadership staff schedules in accordance to client forecasts and revenue
• Ensure profitability through budgetary adherence
• Align strategies with KPI requirements
• Delegate and perform tasks as required to support the daily operation of the lodge

WHAT\xe2\x80\x99S IN IT FOR YOU?

• Flexible work schedule, including a mix of travel to sites and remote work options
• Advancement opportunities
• Be #1 on day 1 by joining an industry leader

Follow Dexterra on and .

Qualifications

WHO ARE WE LOOKING FOR?

• Someone who thrives on providing excellent customer service
• Five years or more experience managing remote workforce accommodation facilities
• Post-secondary education in business administration, hospitality, or accounting as an asset
• Contract management skills
• Driver license required
• A clear criminal record check is required for this role

This role requires approximately 60% of time spent traveling to Northern project sites. During site visits, you will meet with your team, provide coaching, meet with clients, and conduct quality assurance audits. For the rest of your time, you may work remotely or out of one of our regional offices.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans\xe2\x80\x99 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Dexterra Group