Job Description

Transdev Canada is hiring an Operations Manager for our Kamloops location.

As the Operations Manager for our Kamloops transit operation, you'll lead day-to-day service delivery; scheduling, dispatch, fleet availability, and safety; while coaching a unionized team to provide on-time, customer-focused service. You'll own KPIs, compliance, and budget performance, partnering with Maintenance and the client to drive continuous improvement.

Your role

Run daily operations:

Oversee scheduling, dispatch, road supervision, fleet availability, facility activity, and the site safety program to deliver service to standard and on time.

Lead a unionized team:

Coach and develop drivers, dispatchers, road supervisors, wash bay, and maintenance support; set clear goals, hold regular huddles, and recognize great work.

Champion safety:

Model a safety-first culture; manage training, toolbox talks, audits/inspections, and incident investigations; ensure full compliance with company policies and regulatory requirements.

Deliver service excellence:

Monitor on-time performance and service quality; resolve passenger concerns professionally and put effective service-recovery plans in place.

Partner with Maintenance:

Coordinate fleet availability, PM schedules, and road-call response to minimize downtime; plan for weather events and operational contingencies.

Own performance metrics:

Track and act on KPIs (OTP, road calls, preventable incidents, complaints, PM compliance, overtime, cost/vehicle-hour) and use data to drive improvements.

Steward the budget:

Support budgeting and forecasting; optimize resources, manage overtime, and implement cost-effective scheduling and vendor use.

Foster positive labour relations:

Apply the collective agreement fairly; adjudicate Step-2 grievances; maintain constructive relationships with union representatives.

Ensure compliance & reporting:

Meet contractual obligations; prepare client and internal reports; collaborate with partners, suppliers, and agencies to keep operations smooth.

Drive continuous improvement:

Lead root-cause reviews, implement action plans, pilot new ideas, and standardize successful practices across the operation.

Be ready when it counts:

Participate in the on-call/after-hours rotation and lead incident response when needed.

Other Responsibilities:

Follow all of Transdev's standards, policies, and procedures. Perform other responsibilities or tasks as requested or required.

The perks

A competitive annual salary of $70,000. An excellent benefits package with extended medical, dental plan and Pension Program. Career growth opportunities within a leading transportation provider across North America. A Great work environment! Make a meaningful impact by contributing to sustainable and community-focused transit solutions. Be part of a company that values diversity, employee development, and continuous improvement.

Your profile

You're driven by customer experience and hold your team to a high service standard. You have a background in transit or a closely related field. You have Hands-on experience with safety programs and claims management. You must be comfortable leading a unionized workforce and administering a collective agreement. You possess strong verbal and written skills; able to produce concise, detailed reports. You make sound decisions using risk-based judgment and data. You are proficient with Microsoft Office and willing to learn Perspective, Traffic Studio, and Oracle.

Your location :

This is a non-union position, On-site in Kamloops. Full-time (40 hrs/week) with a variable roster that includes some evenings and weekends. Flexibility is essential; you may be scheduled on statutory holidays as operational needs require.

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.



Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.



In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?