Job Description

Hamilton Container Terminal Overview

Hamilton Container Terminal (HCT) is a leading asset-based logistics group based in Toronto, Ontario, proudly serving the supply chain industry for over a decade. As a full-service container terminal, HCT operates as both an empty and full container depot for major shipping lines, with capabilities spanning rail transloading, drayage, linehaul, and flatbed trucking. Our vertically integrated group also includes active import, export, and manufacturing divisions--offering team members the chance to work in a dynamic, fast-paced environment at the core of North America's freight movement.

We are on a mission to create the first global intermodal corridor connecting Southwestern Ontario to the world. Known as the steel city, we firmly believe Hamilton and its surrounding regions should have a competitive edge in global markets.

Visit our website at hcterminal.com

Job Summary

We are seeking a driven and experienced leader with a deep understanding of the intermodal trucking industry. The ideal candidate will bring hands-on experience managing drayage operations, strong operational judgment, and a passion for building efficient, reliable logistics systems. This role requires someone who leads by example, communicates with clarity, and takes ownership of performance across dispatch, driver coordination, and terminal operations.

Responsibilities

Operations

Monitor dispatch performance, resolve driver and customer issues promptly, and optimize equipment usage to reduce costs and improve service delivery. Oversee daily dispatch planning by coordinating driver assignments, optimizing routes, and aligning load schedules to maximize equipment utilization and meet customer delivery timelines. Maximize the value of transportation management systems and related tools to enhance automation and tracking. Handle service disruptions with clear, proactive communication and provide flexible solutions that maintain customer satisfaction. Ensure full compliance with transportation regulations by working closely with the safety team to maintain alignment and uphold best practices across all operations.

Drivers

Lead onboarding and training for new drivers, ensuring clear expectations around routing, communication, and safety protocols. Oversee both company drivers and owner-operators, managing performance, workload distribution, and day-to-day coordination. Address performance issues and conflicts professionally, ensuring fair resolution and minimal operational impact.

Leadership

Establish clear performance targets, deliver consistent coaching, and reinforce accountability through regular performance reviews and constructive feedback. Lead with integrity and approachability, proactively addressing challenges, fostering trust, and maintaining a positive, motivated team environment. Foster a results-oriented culture by making OKRs visible, actionable, and tied directly to team performance and service delivery outcomes.

Qualifications

Minimum 5 years of previous experience in the logistics industry. Minimum 3 years experience in a managerial or leadership position. Experience in 3 years dispatch operations. Strong leadership skills with the ability to motivate, guide, and support team performance in a dynamic environment. Proven ability to manage multiple priorities, work under pressure, and meet tight deadlines through effective planning and organization. Customer-focused mindset with the ability to understand client requirements and deliver high-quality, responsive service. Excellent critical thinking and problem-solving skills, with a proactive approach to resolving operational challenges.
Job Type: Full-time

Pay: $75,000.00-$150,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Extended health care Paid time off
Schedule:

Monday to Friday
Application question(s):

How many months/years of experience do you have with intermodal / container shipments?
Work Location: In person