Job Description

Operations Manager - Fire and Marine Technical Services Dartmouth, NS
K&D Pratt Group Inc. (KDP) is a multi-industry services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection and testing services and 24/7/365 support in Life Safety, Fire, Marine & Instrumentation Technical Services, Sanitation, Instrumentation & Water Treatment, Coatings and Offshore. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.
As our Operations Manager - Fire and Marine Technical Services, the successful canadidate will be responsible for leading a team of technicians and customer support specialists in the daily delivery of a wide variety of high quality fire and marine safety services and solutions to our industrial, institutional and commercial customers. Some of the additional expectations of this role include:

• Managing multiple projects/contracts of varying scopes and complexity, including day to day business, to ensure that all activities follow client, company, regulatory and safety requirements
• Ensuring effective operational execution through regular review of daily work execution including preparation for work, optimization of material utilization, inspection of work progress, equipment, and worksites; and completion of requisite reports and documentation;

• Stewarding branch financial performance through maximization of market potential as well as management of operating expenses including staffing, inventory, and capital assets;

• Supporting achievement of sales and service delivery plans, programs, and processes, in consultation with the sales, business development corporate leadership team;
• Optimizing local service delivery opportunities and existing client relationships, vendor relationships, operational effectiveness, customer experience and overall profitability;
• Engaging customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns;
• Building, managing, and developing a high performing, cohesive team possessing the requisite training, skills, and customer focus to deliver high quality service and grow market opportunities;
• Monitoring the efficiency and productivity of the team, and motivating team members to achieve and exceed assigned performance objectives. ;
• Fostering a work environment conducive to open communication, initiative, and team work to maintain high levels of morale and a welcoming growth-oriented mindset; and
• Championing safety leadership and high quality service in all aspects of the operation.

The successful candidate must be:

• Operationally driven, reinforcing accountability, execution, and continuous improvement;
• Able to lead a diverse team to safely execute high-quality work on-time, every time;
• WIlling to get their hands dirty, when necessary, supporting execution pf marine related work both in the shop and on client sites;
• Customer oriented, demonstrating attention to delivering top-tier service, timely support and valued solutions;
• Adaptable to the changing situations and priorities of a diverse and fast-paced operation;
• Collaborative and communicative in their approach to managing relationships with team members, clients, colleagues, vendors, and all stakeholders;
• Solutions focused, analyzing information and situations in a timely and decisive manner and taking action;
• Observant, with a keen attention to detail and a curiosity that drives continuous learning;
• Professional, highly motivated and a team player; and
• Able to work overtime and travel overnight to support operational requirements.

The preferred candidate would have a variety of experience, qualifications, and skills including:

• 5+ years of experience in an operational management role leading a field service delivery team or similar operating environment;
• Experience in the marine, fire, life safety, mechanical, or other related technical field; and
• Industry or post-secondary training in field or operations management, marine services, fire protection, or related field would be considered an asset.

NOTE: All combinations of education in a related and experience will be considered.
Given the nature of our operations, they must possess a valid driver\'s license and be able to travel to remote client sites and other operating locations. Overtime may be necessary; therefore, flexibility in hours of work will be required.
KDP offers a competitive compensation, benefits and leave package. If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.
We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.