Job Description

Description

OPERATIONS MANAGER

At Mackie Group, a division of Canada Cartage, we are a diverse, progressive and innovative company with multiple business units, Mackie strives for operational excellence in everything that we do. With over 500 highly skilled individuals, our team prides itself on our unwavering commitment to our customer\'s success.

At Mackie, we search for talented, self-motivated and ambitious individuals who are results oriented and see change as an opportunity. Whether you are an experienced professional or just entering the workforce, we offers career opportunities in a wide variety of areas.

Position Summary

The Operations Manager is responsible for the day-to-day Operations; managing and supporting staff, drivers and customers, to obtain optimal customer service, efficiency and profitability.

Location: 505 Avenue Meloche, Dorval, Quebec

Schedule: Monday to Friday, days

Essential Duties and Responsibilities include, but are not limited to:

• Effectively manage the transportation operation in order to meet or exceed established targets
• Provide high quality warehousing, value and cross dock services to all customers, meeting and exceeding expectations
• Develop warehouse operations by determining product handling and storage requirements based on customer requirement
• Ensure dispatch staff allocate drivers and equipment efficiently to meet customer service requirements
• Lead, mentor and develop team members
• Ensure dispatch staff is following all internal processes and are compliant with transportation management system, HOS regulations, etc.
• Maximize lane profitability through planning, sourcing of acceptable loads, and minimization of empty miles
• Manage customer account(s) in accordance with company\'s policies and procedures to obtain optimal profitability
• Identify lanes requiring balance and support the Sales team in bringing on new customers/business
• In conjunction with the Fleet department ensure that equipment is available and maintained to meet business requirements
• In conjunction with the Human Resources and Safety & Compliance teams, ensure that qualified drivers are meeting company standards at point of hire and on a continuing basis
• Other duties as required

Experience and Required Skills

• Bilingual in both French and English
• Minimum five years Operations management experience in Transportation
• Minimum of two years Dispatch experience
• Strong Microsoft Office skills (Word, Excel) and experience with Transportation Management Systems
• Post secondary diploma in a related field
• Strong leadership, problem solving and decision-making skills required
• Client centric mentality
• Previous sales experience is an asset
• Strong communication, negotiation and influencing skills
• Financial aptitude
• Ability to multi-task and employ effective time management skills

Why people love working for Canada Cartage

• Extended health and dental, retirement plans
• Paid personal days and sick days
• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada\'s Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.

The Canada\'s Best Employers 2022 title, along with our 6th year of being recognized by Trucking HR as one of Canada\'s \xe2\x80\x9cTop Fleet Employers\xe2\x80\x9d serves to reinforce Canada Cartage\'s reputation as an employer of high quality.

We\'re growing! We have also been ranked in the top 10 of Today\'s Trucking top 100 ranking of Canada\'s largest for-hire truck fleets for 2022.

Celebrating 100 years:

Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us:

Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional \xe2\x80\x9chandshake\xe2\x80\x9d value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers\' customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

Come work with an industry leader!

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

Canada Cartage