Job Description

Job Title Operations Manager

Summary Reporting to General Manager, is a senior building operations position and is responsible for overseeing and providing administrative, operational and technical service and support to the operations department. The primary task of the Operations Manager is to oversee the overall site operations inclusive of, building engineering, building maintenance, tenant coordination, tenant requests/servicing and janitorial service program(s). The Operations Manager will ensure that the assigned asset is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational and energy efficiency. They will also be responsible for the effective daily leadership of his/her staff, managing the engineering program to the highest level of quality work, customer service, the C&W engineering platform, and client expectations. The Operations Manager will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsible to plan, implement, coordinate, and supervise all mechanical and electrical operations, maintenance, communications and energy management for assigned properties.



Essential functions and responsibilities

• Manage building maintenance staff team including hiring, training, personnel development, etc.
• Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
• Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services, Engineering Leadership, EH&S Administration, and so forth. Responsible for 100% Compliance of the assigned portfolio.
• Manage HVAC & engineering/operational accounts for the building, including variance reporting, as required and assist in development and management of the operating and capital budgets.
• Coordinate with consultants and contractors for capital planning through ongoing reviews of the building and all related equipment and improvements to reduce the owner\xe2\x80\x99s exposure to irregular cash requirements.
• Working with the GM, prepares, monitors and controls the Annual Operating Budgets to ensure that resources are utilized effectively, and operational needs and objectives are met.
• Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
• Conduct regular inspections of building systems and equipment; identify and resolve issues.
• Assist in engineering/maintenance issues as required.
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Develop, implement, and maintain an effective preventive and predictive maintenance program for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer\xe2\x80\x99s recommendations and/or industry best practices.
• Manage and oversee the Environmental Health and Safety Management Program for the site
• Manage and oversee the Tenant Service Requests program
• Provide technical or administrative advice to internal and external clients.
• Develop and maintain effective building-specific maintenance and safety procedure manuals.
• Assist the General Manager and the Development Department in relation to tenant co-ordination, construction and major projects, and assist with site contractors and their approved vendors (drawing review, site tours and Landlord Work job pricing)
• Coordinate development of and/or maintain an Operations/Engineering Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
• Formulate and conduct building-related systems and equipment training.
• Coordinate maintenance efforts with outside contractors, tenant finish personnel, and their engineers.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
• Maintain ongoing communication with tenants, clients, property management, and vendors.
• Develop specifications and assist in solicitation, administration, execution and performance of maintenance/ repair service contracts.
• Will assist in solicitation and acquisition of new management contracts.
• Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns.
• Implement and administer inventory control programs, purchase parts and supplies.
• Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to building operations.

Key Competencies

• Communication Proficiency (oral and written)
• Interpersonal Skills
• Organizational Skills
• Technical Proficiency
• Leadership & Team Player
• Budget Development and Oversight

Important education

• Post-Secondary or equivalent education
• FMC or FMA certification is an asset

Important experience

• Minimum of five (5) years of Direct Work Experience in Management Position in Commercial Office, Retail and or Mixed-Use Operations
• Minimum of three (3) years of Project Management Experience with Commercial Office, Retail and Mixed-Use Operations

additional eligibility qualifications

• Financial knowledge necessary for reading and understanding budgets, budget variances and basic reporting as required by management.
• Familiar with Energy Management System (EMS)/programming
• Familiar with Fire Alarm Systems
• Familiar with HVAC systems (IE \xe2\x80\x93 Central Plants, Chillers, BAS Systems etc)
• Advanced Computing Skills in Outlook, Excel & Word
• Familiarity with Angus or other preventative maintenance software

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to: be physically fit enabling reasonable lifting, pushing, pulling and climbing including the ability to occasionally lift and move objects over 30 lbs., work at heights greater than 10 feet, climb ladders and stairs to reach work areas and work in a variety of weather conditions with exposure to outdoor elements of all types; communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; travel regularly within the city to the various work sites and for meetings; remain in a stationary position for 30-40% of the time; and extend hands and arms in any direction.

SUSTAINABILITY

Experience in sustainability or environmental science. Demonstrates a good understanding in sustainable property management must express a proven interest in sustainability or environmental science and measure the sites sustainability performance. They will be responsible for coordinating a variety of projects, ideas and sustainable strategies and assess any operational inefficiency within the assigned portfolio. Familiarity with Green building rating systems and associated duties: LEED-EB, WELL Building Standard, GRESB, BOMA BEST or equivalent.

aap/eeo statement

C&W provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to . Please refer to the job title and job location when you contact us.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s\xe2\x80\x99engage \xc3\xa0 respecter l\xe2\x80\x99\xc3\xa9quit\xc3\xa9 en mati\xc3\xa8re d\xe2\x80\x99emploi. Notre objectif est d\xe2\x80\x99offrir un milieu de travail diversifi\xc3\xa9, inclusif et exempt d\xe2\x80\x99obstacles. Si vous \xc3\xaates une personne handicap\xc3\xa9e et que vous avez besoin de recevoir l\xe2\x80\x99offre d\xe2\x80\x99emploi dans un autre format ou d\xe2\x80\x99acc\xc3\xa9der \xc3\xa0 toute autre mesure d\xe2\x80\x99adaptation au cours du processus d\xe2\x80\x99embauche, veuillez soumettre votre demande par courriel \xc3\xa0 canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

Cushman & Wakefield