Job Description

Overview

We are seeking a dedicated and experienced Operations Manager to oversee and enhance our daily operations. This role is critical in ensuring that our processes run smoothly, efficiently, and effectively. The Operations Manager will be responsible for managing staff, improving operational systems, and driving productivity while maintaining high standards of quality and safety.

Position Summary:

The Operations Manager is responsible for the overall leadership, coordination, and performance of the Housekeeping and Culinary departments. This role ensures a clean, safe, and welcoming environment and high-quality food services that meet regulatory standards and exceed resident and guest expectations.

Key Responsibilities: Leadership & Oversight

Supervise and lead the Housekeeping and Culinary teams, including supervisors, cooks, kitchen aides, housekeepers, and janitorial staff. Provide coaching, performance evaluations, and support staff development and retention efforts. Ensure staff scheduling, attendance, and coverage are aligned with operational needs.

Operational Management

Oversee daily operations of both departments to ensure efficiency, cleanliness, and quality. Conduct regular walkthroughs and inspections to ensure cleanliness, safety, and food service standards are met. Monitor inventory, supplies, and equipment needs and coordinate procurement within budget.

Quality & Compliance

Ensure adherence to all health and safety, public health, and infection prevention standards. Maintain compliance with applicable legislation, such as AHS standards, OH&S, Food Safe, WHMIS, and Continuing Care regulations. Lead internal audits and implement corrective actions where needed.

Resident & Customer Service

Collaborate with care teams and resident councils to gather feedback and enhance the resident experience. Respond to complaints or service concerns in a timely, professional manner and implement solutions.

Financial & Administrative Duties

Assist in budgeting, cost control, and forecasting for both departments. Maintain records such as cleaning schedules, food temperatures, audits, and maintenance logs. Develop and implement policies and procedures for continuous improvement.

Qualifications:

Post-secondary education in Hospitality Management, Business Administration, Environmental Services, or Culinary Management preferred. Minimum 3-5 years of supervisory or management experience in housekeeping and/or culinary operations (ideally in healthcare, senior living, or hospitality). Food Safety and WHMIS certification required. Experience with scheduling software, inventory systems, and quality audits is an asset. Strong leadership, organizational, communication, and problem-solving skills.

Working Conditions:

Fast-paced environment with multitasking between departments. Occasional evenings, weekends, or holidays to support operations or attend meetings. May involve physical activity such as walking, standing, or assisting with inspections.
Job Types: Full-time, Fixed term contract

Pay: $50,000.00-$58,500.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Flexible schedule Paid time off Vision care
Schedule:

Evening shift Monday to Friday Morning shift Weekends as needed
Ability to commute/relocate:

Calgary, AB T2P 3T6: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Willing to work on multiple sites.
Work Location: In person