Job Description

About us

Bowen Island Dog Ranch is a well-established, premium dog boarding and training facility serving the greater Vancouver area since 2007. Our 5-acre forested property offers dogs a safe, off-leash, adventure-filled environment and a full range of care, training, and shuttle services to Vancouver and on Bowen Island .

We are seeking a highly organized, experienced, and dog-loving Operations Manager to oversee daily operations, logistics, staff coordination, and customer service. This is a complex job that requires attention to detail, multi-tasking, keeping calm under pressure, and efficient communication. You'll be instrumental in maintaining our high standards of animal care and client satisfaction.

There is an opportunity for the right committed Operations Manager, to live in the 1800 sq. ft., 3 bedroom, 2 bathroom Ranch house, with or without sharing it with other staff members. Rent may subsidized, dependent if you live there full time or part time.

Bowen Island is a 20 minute ferry ride from West Vancouver.

Key Responsibilities

Manage the day-to-day operations of the facility Lead, train, and schedule the business's support staff, and continue staff development and HR compliance Oversee boarding, training, and shuttle service logistics Ensure animal wellness, safety, and record-keeping protocols Communicate with clients in a timely and professional manner Coordinate maintenance and facility upkeep Collaborate with the owner, other administration staff, head trainer, and dog handlers Provide excellent customer service to clients via phone calls and emails Using intuitive online software "Gingr" to communicate dog behaviour and help manage reservations Observing and recording dog behaviour Ensuring that the day runs smoothly by maintaining consistent communication with fellow staff Assuming a dog handler role when needed Driving off property to pick up and drop off dogs Social media experience is a plus

Qualifications

3+ years experience in operations or team management (animal care preferred) Strong leadership and communication skills Comfortable with dogs of all breeds and sizes Tech-savvy and confident using scheduling software, email, and databases Calm under pressure and quick to solve problems Must be able to work weekends and holidays as needed (our "peak season" when we are full, is when the kids are off from school) Drivers license and solid experience driving in winter conditions

Perks

Work with dogs in a beautiful natural setting Supportive, experienced team with a love of dogs Ferry reimbursement if commuting from the mainland Health insurance

Job Details:

Shift time: 7:30am - 4:30pm Covering or finding staff for "night let out" shifts if needed In house training is provided We're open 365 days a year, and holidays are our busiest times Pay is competitive for industry standards based on previous job experience Dog care experience IS required, but this includes previous or current dog ownership, unprofessional dog walking or dog sitting, or volunteer work. You will be trained in-house if you do not have any formal dog handling experience. Customer service, HR management and administration experience is required Small business experience is an asset
Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

Extended health care
Flexible language requirement:

French not required
Schedule:

Evening shift Holidays Monday to Friday On call Weekends as needed
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 2025-08-15