Job Description

Eagle Copters Maintenance Ltd. (ECML) is a Calgary-based company offering complete helicopter fleet management support to operators since 1975. We offer purchasing, selling, leasing, maintenance, and overhaul of helicopters in the global marketplace.

Location: Calgary, Alberta, Canada

Position: Full Time

Hours: 8 am - 4:30 pm

:

The Operations Business Analyst will report to Finance and Operations with a primary focus on managing multiple cross-functional KPIs that will bring alignment and coherence within the organization. The role will entail continuous monitoring of existing business process flow, accumulation and review of work order data, managing the linkages within company utilized maintenance software, and driving continuous improvement strategies to maximize efficiencies and effectiveness. This is a strategic role designed to bridge gaps between Sales, Operations and Finance by integration KPI framework and this role will extend to multiple business units within Eagle and associated entities. At Eagle we pride ourselves on operating to the highest quality standards, as a valued team member you will be expected to champion the quality and safety culture that Eagle has been come known for.

Duties & Responsibilities:

Develop, Champion and Lead Change Management Initiatives. Liaise with Subject Matter Experts (SMEs) from across organizational departments to enhance the overall value, outputs, and efficiencies of the Maintenance Management software (Corridor) system. Be a conduit between Finance and Operations to better support the Controller and CFO regarding Financial Risk Management and Protocols. Liaise with the Finance department to ensure that labour costs rates remain current in Corridor for accurate labour margins. Manage the Linkages within Maintenance Management software (Corridor) to ensure correct flow of a job from quoting to production and ensure the associated set up is accurate as per the defined guidelines. Coordinate with the Project Management and Technical Records Teams to ensure that set up of the initial quotes and additional work requests are correctly entered and trackable within the work order. Create and manage a work order management template to monitor labour hours associated with MRO Operations for Maintenance, Avionics, Structures, Paint, shops and other Support areas. Coordinate with Sales, Logistics and Finance to update the Pricing King on an annual basis and assist in allocating the corresponding pricing structure with the associated customers. Owning, generating and sharing weekly and monthly reports on various measurable KPIs and drive a culture of continuous improvement, accountability and high performance. Generate reports that highlight work order variances that can be analysed by Project Management and Operations to conclude how to best mitigate the impact to the project and margins. Generate and maintain trend analysis reports for various data points. Report on weekly Operational performance with a focus on hours used to hours remaining and a projection to project completion in addition to reporting monthly on projected MRO revenue and costs. Report on On-Time-Delivery (OTD) based on the OTD tracker in addition to assisting with any work order related issues or questions that might arise during or after a project has been invoiced. Other operational finance requirements as needed to support Eagle Copters Ltd and the O'Reilly Holdco Group of Companies.

Required Skills, Knowledge & Qualifications:

Proven work experience, a minimum of 5 years, as an Operations Business Analyst or a similar role. Experience in Manufacturing and/or Service Operations industries such as heavy equipment, aviation or energy. Large capital asset management experience favorable particularly in a global setting with complicated supply chain and logistics that span international borders and multiple time zones. Strong analytical skills, initiative, and ability to solve complex problems and implement remedial measures. Advanced knowledge of business applications including Microsoft Office, Oracle Client and Adobe. Experience using value stream mapping and Enterprise Resource Management (ERP) software. Requires broad knowledge of business flow, manufacturing and repair and overhaul processes and procedures. Proven relationship building and project management skills. Excellent written and verbal communications skills. Understanding of technical writing and documentation. Demonstrated team orientation, motivation, and flexibility. Strong decision-making skills Ability to coordinating with multiple departments for a common goal. Ability to work overtime when required. Must be able to secure, pass and maintain a Transport Canada Aviation Security clearance. Post-Secondary Education in Business, Operations, Supply Chain and Logistics is considered an asset.

Other:

Understand and adhere to a strict code of confidentiality Attend training courses as directed by the company to ensure knowledge and skills are current. Ability to work under pressure, meet tight deadlines and effectively handle changing priorities. Able to perform assignments with instructions but is required to exercise independent judgment to maintain company standards. Positive attitude and strong work ethic must possess a high degree of cultural awareness, respect and sensitivity.

Why work at Eagle?

We believe that everyone should enjoy their job and their place of work. We are constantly striving to ensure our workplace is a respectful, safe and; most importantly a great place to be. Eagle puts a high value on cooperation, accountability and dependability.

Eagle benefit package for permanent employees comprises of health, dental, vision care, paramedical coverage (massage therapy, chiropractic, acupuncture etc.), health care spending account, travel medical, life insurance, AD&D, short and long term disability and paid sick/personal days. We also offer a group RRSP program with company matched contributions. We hold employee appreciation and social events throughout the year, and on-going learning and development programs.

Eagle is an equal opportunity employer and has policies in place to prevent discrimination in our hiring practices based on current Canadian legislation. We encourage applications from qualified aboriginal persons, persons with disabilities, visible minorities, and women.

All applicants must be eligible to work in Canada, are a permanent resident or hold a current and valid authorization (i.e. work permit).

No phone calls will be accepted. We appreciate your interest but only candidates selected for interviews will be contacted.

Job Type: Full-time

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person