Job Description

Location:

Remote (Canada or U.S.)

Type:

Full-Time

PUR Valet is a rapidly growing SaaS platform transforming valet parking for luxury hotels, resorts, parking lots and airports across North America. Our platform delivers ticketless valet operations that streamline workflows, reduce friction, and elevate the guest experience.

We're seeking a hands-on, tech-savvy Operations Executive to lead client onboarding, training, and account management -- while working closely with our development and sales teams to ensure smooth deployments and lasting client success.

Role Overview

As an Operations Executive, you'll manage the complete client lifecycle: implementation, onboarding, training, support, and ongoing relationship management. You'll ensure each property's launch runs smoothly, teams are properly trained, and clients receive consistent, proactive support.

You'll also act as the key bridge between clients, the development team (to share product feedback and feature requests), and the sales team (for renewals, upsells, and handoffs).

This role blends operational execution with client relationship management in a high-impact, fast-paced environment.

Key Responsibilities

Client Onboarding & Implementation Lead the full rollout process from contract close to go-live. Coordinate setup and configuration of parking systems and connected devices. Customize each site's operational workflows, pricing, and reporting dashboards. Oversee integration with hotel property management systems (e.g., Oracle OPERA, Lightspeed). Provide live or virtual go-live support to ensure a seamless transition. Training & Enablement Conduct virtual and on-site training sessions for valet and hotel operations teams. Create and maintain digital training resources (videos, quick guides, documentation). Collect and analyze feedback to continuously improve onboarding and usability. Account Management & Client Success Serve as the main point of contact for assigned client accounts. Monitor performance metrics, user adoption, and overall satisfaction. Conduct regular check-ins and quarterly business reviews (QBRs). Identify opportunities for process improvements, renewals, and feature adoption. Collaborate with sales to drive renewals, upsells, and referrals. Cross-Functional Collaboration Work with the Development Team to relay client feedback, feature requests, and usability insights. Collaborate with the Sales Team on smooth client handoffs, product demos, and new opportunities. Support marketing and leadership with client case studies and deployment success stories. Maintain accurate onboarding and account records in CRM and project management tools (HubSpot, Pipedrive, Asana). Operational Excellence Develop repeatable, scalable processes for faster implementations and better consistency. Troubleshoot operational issues quickly and coordinate with technical support as needed. Support leadership with operational reports, forecasting, and strategic planning. Contribute to internal process documentation and continuous improvement initiatives.

What You Bring

Required - 2+years of experience in operations, client success, or account management (B2B SaaS or hospitality or valet parking ) Strong communication, organization, and multitasking skills. Proven ability to lead client training and onboarding sessions. Comfortable working independently in a remote environment. Ability for the occasional travel for onsite deployment

Compensation & Perks

Salary: CAD $40,000-$60,000 (depending on experience). Remote-first, flexible work environment. Join an experienced team modernizing valet operations across North America. Join the Future of Valet Operations
If you have experience in hospitality or valet operations and love seeing technology improve efficiency and guest service, we'd love to meet you.

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Benefits:

Flexible schedule Work from home
Work Location: Hybrid remote in Toronto, ON M5R 1V9