Job Description

Who Are We?

Solid reputation, passionate people and endless opportunities. That\xe2\x80\x99s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers \xe2\x80\x93 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category Operations

Target Openings 1

What Is the Opportunity? This position supports our Commercial Lines business, within the Field Operations team. Reports to Assistant Vice President, Operations or Vice President, Operations. Lead and participate in implementation of strategic and tactical operational initiatives. Effectively manage all operations and processes associated with policy service activities in the Field (i.e., support business from initial submission through policy issuance and accounting for the policy life cycle). Implement and execute performance standards and monitor those standards. Collaborate with regional and head office underwriting business partners and other operations teams to ensure priorities are responsive to marketing, underwriting and retention decisions. Assure all related activities are delivered in a manner consistent with customer service and expense management focus.

What Will You Do?

• Direct the Field operations and processes associated with policy service activities for multiple remote sites.
• Lead and participate in the strategic, as well as the tactical, policy, workflow and performance standards development/implementation.
• Lead and participate in the implementation of long and short term business strategies to effectively achieve policy service objectives.
• Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support marketing and underwriting decisions that are consistent with retention goals.
• Partner with business areas to develop and implement operational and policy service strategies, policies, workflow processes and standards. Ensure effective utilization of these strategies, policies, etc.
• Direct and manage operations support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner.
• Reconcile financial and operational results to ensure all information is correct. Take corrective action as necessary. Provide management information reports.
• Act in a collaborative capacity with underwriting, service, billing, HO, etc. to resolve problems/issues quickly. Establish priorities and make workflow decisions. Assure that our contractual commitments are met and that an appropriate level of customer service is maintained.
• Manage and direct the effective implementation of new technologies, and the utilization of existing systems.
• Resolve all operation matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.
• Establish and maintain positive and productive relationships through on-going dialogue with RVPs, MDs & agents/brokers. Meet with them to assess operations performance and identify/resolve issues/problems. Develop and maintain effective relationships with internal resources (e.g., Claim, Underwriting, etc.) to coordinate the delivery of all related services to clients.
• Perform all necessary staff management functions to support profit, growth and expense management goals.
• Participate in major projects as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• University Degree Preferred
• Operations background.
• Basic understanding of underwriting and marketing functions and environments.
• Leadership
• Ability to lead in a collaborative team environment.
• Ability to lead both Strategic and Tactical Initiatives.
• Communication Skills:
• Clearly expresses ideas orally and in writing.
• Listens to and understands others.
• Shares information and maintains confidentiality.
• Customer Focus
• Identifies customers needs and takes appropriate action to meet those needs.
• Acts with a sense of urgency.
• Alliance Building
• Builds a winning team.
• Establishes strong coalitions and networks both within and outside of the division.
• Works effectively with all levels and can easily build new relationships.
• Management
• Hires competent performing people.
• Takes responsibility for decisions and actions.
• Manages own work and directs the work of others.
• Challenges employees to take responsibility for their performance and their development.
• Understands Operations and responds to all related issues, concerns and problems to achieve desired goals.
• Technical Knowledge
• Demonstrates specific policy service and operational skills necessary to achieve established and stretch business goals.
• Evaluates business condition and translates the solution into a manual and/or automated process.
• Able to evaluate and operationalize the business needs.
• Business Knowledge
• Clearly demonstrates specific knowledge requirements related to Operations and Underwriting.
• Knows how to get things done.

What is a Must Have?

• 5 years\' leadership experience in an Insurance or Financial Services Environment.
• Property Casualty Insurance knowledge.

What Is in It for You?

• Health Insurance: Employees and their eligible family members \xe2\x80\x93 including spouses, partners, and children \xe2\x80\x93 are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (\xe2\x80\x9cDPSP\xe2\x80\x9d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (\xe2\x80\x9cPTO\xe2\x80\x9d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you\xe2\x80\x99re eligible for free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

The Travelers