Job Description

Operations Director - Mississauga, ON

About the Role:

VIPEQ Canada is seeking an experienced

Operations Director

to lead and optimize our sales support, finance, and operations functions. Reporting to the Board, you will drive operational excellence, ensure cross-departmental coordination, and deliver financial and service objectives. This role includes direct supervision of the Sales Support Clerk, Bookkeeper, and Operations area.

Key Responsibilities:

Develop and implement operational strategies, policies, and procedures aligned with business goals. Oversee sales support, finance, and operations teams, ensuring efficiency and quality. Manage budgets, financial reporting, cash flow, and inventory accuracy. Ensure compliance with safety, quality, and regulatory standards. Monitor customer satisfaction, complaint resolution, and warranty processes. Lead, mentor, and develop team members, fostering collaboration and high performance.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, Finance, or related field (Master's preferred). 5+ years of leadership experience managing integrated teams across operations, finance, and sales support. Experience in manufacturing or distribution is highly desirable. Strong financial acumen, strategic planning, analytical, and problem-solving skills. Excellent leadership, communication, and interpersonal abilities. Proficiency in ERP systems, Microsoft Office, and Google Workspace. Fluent English required; Spanish is an asset.

Working Conditions:

Office-based with regular presence in warehouse/production areas. Occasional travel for supplier meetings, ports, or industry events. Availability for extended hours during critical periods such as month-end close or audits.

Performance Metrics:

Departmental budget adherence Operational efficiency across teams Customer satisfaction and support performance Cash flow and inventory accuracy Safety and compliance scores Employee retention and satisfaction

Requirements:

University degree in Operations, Supply Chain, Industrial Engineering, or related field (preferred). 3+ years in operations, logistics, or production management. Knowledge of pull system scheduling, quality assurance, and safety standards. Strong organizational, leadership, and problem-solving skills. Fluent English; Spanish is an asset.

What We Offer:

Competitive compensation. Opportunity to grow in an innovative, eco-conscious company. Professional development and training.
Job Type: Full-time

Pay: $4,000.00-$4,500.00 per week

Language:

English (required)
Location:

Mississauga, ON L5N 6P8 (preferred)
Work Location: In person