Job Description

Company Overview

Wide Naturals is a health and wellness biotech company focusing on the research and development, production, and sales of natural health products. We have an independent product research and development team, equipped with state-of-the-art equipment, and a R&D team with over 20 years of experience in genetics, extraction, drug development and product formulation.

Job Overview

The Operations Coordinator (E-commerce & Admin) supports the day-to-day operations of the company's e-commerce platforms and administrative functions. This role helps ensure smooth execution across online shopping platforms, social media coordination, documentation management, and basic financial tracking.

The ideal candidate is highly organized, detail-oriented, and data-driven, with strong Excel and documentation skills. Working closely with internal teams, vendors, and partners, the Operations Coordinator assists with reporting, invoice and payment tracking, project follow-ups, and operational coordination in a fast-paced, growing environment.

Responsibilities

Support daily operations of the company's e-commerce channels, including Amazon and Shopify, ensuring smooth execution and backend management. Assist with social media operations on platforms such as Facebook and Instagram, including content posting, material coordination, and basic performance tracking. Organize, update, and maintain marketing and promotional materials, ensuring accuracy and proper documentation. Provide administrative support, including internal documentation management and cross-functional coordination. Handle invoice issuance, payment tracking, and organization of basic financial and accounting records. Maintain and analyze operational data using Excel / Google Sheets for tracking, reconciliation, and reporting. Prepare, edit, and standardize documents using Word / Google Docs. Liaise with internal teams, vendors, and external partners to ensure effective communication and timely follow-up. Assist in tracking project progress and ensuring tasks are completed according to timelines.

Qualifications

Experience in e-commerce operations, operations coordination, or administrative support; experience with Amazon and/or Shopify is an asset. Strong proficiency in Excel / Google Sheets, with solid data organization and reporting skills. Proficient in Word / Google Docs, capable of producing clear, well-structured documentation. Highly organized, detail-oriented, and logical in approach. Strong communication and coordination skills, with the ability to work cross-functionally. Bilingual in English and Chinese (spoken and written). Basic design experience using Canva is a plus. Nice to Have / Preferred Prior experience in dietary supplements, nutraceuticals, or natural health products (NHP) is strongly preferred. Experience in finance, bookkeeping, or basic accounting. Background in e-commerce, consumer brands, or fast-growing companies.

Core Competencies

Strong execution and follow-through, with the ability to manage multiple tasks and deliver results. Data-driven mindset, able to support decisions through analysis and reporting. Effective time management and prioritization skills in a fast-paced environment. High sense of ownership and responsibility, able to perform under pressure. Willingness to learn and grow within a dynamic, entrepreneurial team.
Join us at WIDE Naturals Inc., where your organizational talents will help propel our mission of delivering innovative natural health solutions. This role is perfect for motivated individuals eager to grow within a vibrant biotech environment while making a positive impact on health and wellness initiatives worldwide.

Job Type: Full-time

Pay: $38,000.00-$50,000.00 per year

Benefits:

Company events Dental care Extended health care Store discount
Work Location: In person