Job Description

TITLE: OPERATIONS COORDINATOR SCOPE: The Operations Coordinator\'s main responsibility will be maintaining air and land inventories in the system, and effectively managing reservations, keeping in constant communication with air and land suppliers RESPONSIBILITIES:

• Maintain air and land inventories in the system;
• Implement availability reports from suppliers, opening and closing air and land product inventories accordingly;
• Implement changes in allotments, releases as required;
• Request additional inventories from suppliers as required;
• Supervise booking reports, flight and land manifests generated from the system;
• Maintain suppliers\' email tables in the system;
• Generate and submit booking reports as required by suppliers;
• Manage changes in bookings, cancellations;
• Manage hotel bumpings, or changes affecting the services originally booked; negotiate compensations;
• Manage customer complaints; assisting travel agencies in offering effective compensations to passengers;
• Follow up with land confirmations from suppliers;
• Generate booking reports and following up with incoming agents in destination;
• Report last minute bookings, last minute changes, and cancellations;
• Manage no-shows/go-shows;
• Notify travel agencies of any changes related to flight times, airline procedures or requirements, destination requirements, or any other changes in land services affecting the bookings;
• Perform other tasks as assigned by the management.

KNOWLEDGE AND SKILLS:

• College diploma in tourism. Minimum of 2 years of experience in the travel industry;
• Fluent in spoken and written English (French knowledge is an asset);
• Strong verbal and written communication skills;
• Excellent customer service skills;
• Good business and work ethics are a must;
• Ability to work independently or in a team environment;
• Reservations and Operations experience is an asset;
• Ability to multitask without compromising deadlines; demonstrated organizational skills to handle multiple projects simultaneously along with strong administrative abilities;
• Knowledge of TTS (The Travel System, from Softvoyage) is required.

JOB DETAILS Location: 1315 Pickering Parkway, Suite 300, Pickering, ON, L1V 7G5 Type of position: Full-time (40 hrs/week) - Work from home is an option Job Types: Full-time, Permanent Salary: $17.50 per hour Benefits:

• Dental care
• Extended health care
• Work from home

Schedule:

• Monday to Friday
• No weekends

Experience:

• The Travel System (TTS): 1 year (required)

Language:

• English (required)

Shift availability:

• Day Shift (required)

Work Location: Hybrid remote in Pickering, ON Application deadline: 2023-02-19
Expected start date: 2023-02-20