Job Description

Job Overview

The Junior Operations Coordinator supports the day-to-day coordination of service activities for ADSS. This role assists with scheduling technicians, handling customer service requests, tracking work orders, and ensuring service jobs are completed efficiently and to company standards. This position is ideal for someone organized, detail-oriented, and looking to grow within security operations or service management.

Key Responsibilities

Service Coordination & Scheduling

Assist in scheduling and dispatching service technicians for maintenance, service requests, and small installations Monitor daily service schedules and make adjustments as needed Coordinate service calls, preventative maintenance visits, and emergency requests

Customer Service & Communication

Serve as a point of contact for customers regarding service requests and job status Receive and log incoming service calls, emails, and tickets Provide clear communication to customers regarding appointment times, delays, or follow-ups

Work Order & Documentation Management

Create, update, and close service work orders in the service management system Ensure job details, notes, and technician reports are accurately recorded Assist with maintaining service records, contracts, and maintenance agreements

Operational Support

Support operations supervisor with daily operational tasks such as daily reports, weekly reports, etc. Track service completion, outstanding issues, and follow-up requirements Assist with tracking equipment related to service calls Assist with service call invoicing, monthly invoicing, and job invoicing Other duties as required

Compliance & Quality

Ensure service activities align with company procedures and security industry standards Help maintain accurate documentation for audits, billing, and compliance purposes

Required Qualifications

High school diploma or equivalent (post-secondary education an asset) 1-2 years of experience in customer service, scheduling, dispatch, or coordination preferred Strong organizational and time-management skills Excellent verbal and written communication skills Proficiency with Microsoft Office (Outlook, Excel, Word) or similar tools Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications

Experience in the security, construction, field services, or technical services industry Familiarity with service management or dispatch software Basic understanding of security systems (alarms, CCTV, access control) is an asset Customer service or call center experience

Key Competencies

Attention to detail Problem-solving skills Professional phone and email etiquette Team-oriented mindset Ability to remain calm under pressure
Job Type: Full-time

Pay: $52,000.00-$62,000.00 per year

Benefits:

Casual dress Company events Dental care On-site parking Paid time off Profit sharing RRSP match Tuition reimbursement Vision care
Licence/Certification:

Canadian Citizenship (required)
Work Location: Hybrid remote in Ottawa, ON K1B 5N6