Job Title: Operations Coordinator Company: Hatch Group Inc. About Us: Hatch Group Inc. is a leading distributor of high-quality medical devices, serving Dental Care providers throughout Canada. We are dedicated to improving patient outcomes and providing exceptional customer service. We are currently seeking an Operations Coordinator to join our dynamic team and contribute to our mission of providing reliable and cutting-edge medical devices. Job Summary: The Operations Coordinator will play a crucial role in ensuring smooth daily operations at Hatch Group Inc. The successful candidate will be responsible for inventory management, post-sales support and order fulfillment, and providing exceptional customer support. Additionally, the Operations Coordinator will perform general administrative tasks to maintain an organized and efficient office environment. This position requires excellent communication skills, strong organizational abilities, and a keen eye for detail. Key Responsibilities:

• Process customer orders, ensuring accuracy and timely delivery, and coordinating with logistics and warehouse teams for efficient order fulfillment
• Manage inventory by maintaining accurate inventory levels, conducting regular audits, reconciling discrepancies, and collaborating with purchasing and logistics teams
• Act as the primary point of contact for customers, addressing inquiries and resolving issues related to orders, products, and services
• Address customer inquiries and resolve issues related to orders, products, and services through phone, email, or chat, while fostering positive customer relationships
• Assist with general office duties such as filing, photocopying, data entry, scheduling meetings, and preparing reports, correspondence, and other documents
• Coordinate and schedule meetings, conference calls, and appointments
• Prepare and maintain reports, correspondence, and other documents as needed
• Manage billing processes, including invoice creation, issuance, and tracking, while ensuring accuracy and adherence to company policies
• Oversee accounts receivable functions, such as recording payments, monitoring overdue accounts, and resolving discrepancies
• Provide support to other departments and team members as needed
• Maintain a thorough understanding of the company\'s products and services to effectively address customer inquiries and issues

Qualifications and Skills: - High school diploma or equivalent required; bachelor\'s degree in a related field preferred
- 2+ years of experience in operations, customer service, or a related role, preferably within the medical devices industry
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with inventory management software and CRM systems is a plus
- Ability to work well independently and as part of a team
- Strong problem-solving skills and attention to detail What We Offer: - Competitive salary
- Opportunities for professional growth and development
- A supportive and collaborative work environment Job Type: Full-time Salary: $19.00-$25.00 per hour Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This is an in-person position that starts immidately. please confirm you can relabiliy commute to the office without the need to reloate.

Education:

• Secondary School (preferred)

Experience:

• Administrative experience (preferred)

Language:

• English (preferred)

Work Location: One location