Job Description

Operations and Warehouse Manager

Position Summary:

This role is responsible for overseeing the day-to-day operations of the warehouse while ensuring overall business efficiency. This role manages materials, people, and processes to keep projects on track, while also driving improvements in productivity, safety, and customer satisfaction. The position requires a strong understanding of plumbing and construction supply operations. The manager will be responsible for pulling and packing jobs, returning inventory, and supporting service questions. The Operations and Warehouse Manager provides leadership across warehouse, logistics, and operational functions to ensure smooth and effective workflows.

Paton Bros Plumbing is seeking an experienced Operations Warehouse Manager to lead our growing warehouse operation.

Overall Expectations:

Operations & Warehouse Management

Oversee daily warehouse and service operations, including receiving, picking, packing, shipping, and inventory management. Lead and optimize operational workflows to reduce inefficiencies and improve productivity. Plan proactively, preparing weekly outlines while remaining flexible for urgent changes or last-minute requests. Monitor inventory levels, manage ordering and returns, and maintain accurate records in the system. Support procurement activities to ensure timely ordering and cost control. Collaborate with office staff and field teams to ensure materials and resources are ready for scheduled jobs. Oversee logistics, including fleet management and delivery scheduling, to ensure timely fulfillment. Manage health and safety compliance, acting as the Management Representative for the Joint Health and Safety Committee. Ensure adherence to all company policies, procedures, and regulatory requirements. Provide operational reporting to the executive team and flag issues affecting workflow, staff performance, or customer service.

Leadership & People Management

Supervise, mentor, and motivate warehouse and operations staff to foster teamwork, accountability, and a positive workplace culture. Delegate tasks effectively, ensuring staff understand priorities and deadlines. Address performance issues, conflicts, and challenges professionally and fairly. Participate in hiring, onboarding, and training to build strong, capable teams.

Process Improvement & Efficiency

Implement and monitor KPIs to measure productivity, accuracy, and cost-effectiveness. Ensure proper use and continuous improvement of warehouse management systems

Strategic & Administrative Support

Assist with forecasting, planning, and budgeting to support operational and warehouse needs. Identify opportunities for cost savings and operational efficiency improvements. Provide guidance and problem-solving support across warehouse, office, and plumbing teams. Suggest updates to policies and procedures to enhance operational efficiency and safety. Assist with event planning and other operational initiatives as needed.

Qualifications & Skills:

Plumbing Knowledge (Mandatory)

Hands-on experience in plumbing is required.
The successful candidate must have a strong understanding of plumbing parts, tools, materials, and installation/service processes. This includes familiarity with plumbing terminology, interpreting job scopes, and supporting both inventory control and job preparation for plumbing-related service calls and installations.

Knowledge & Experience

5+ years of progressive experience in operations, logistics, or warehouse management--plumbing, construction supply, or industrial distribution experience strongly preferred. Proven leadership in supervising and motivating teams. Strong knowledge of inventory management systems, warehouse management systems. Experience with budgeting, resource allocation, and process improvement initiatives. Excellent organizational, analytical, and communication skills. Demonstrated understanding of occupational health and safety regulations (OHSA).

Additional Education & Certifications

Post-secondary education in Business, Operations Management, Supply Chain, or a related field is an asset. Relevant certifications (e.g., Lean/5S, WHMIS, forklift safety, or logistics certifications) are considered an advantage.

Key Competencies:

Strategic and hands-on operational leadership. Strong decision-making and problem-solving skills. Ability to manage budgets and drive cost efficiencies. High level of professionalism and commitment to customer service. Proficiency in MS Office Suite and ERP/WMS software.

Reporting Relationship

The Operations and Warehouse Manager reports directly to the Managing Partner / Executive Team

Job Type: Full-time

Pay: $82,000.00-$85,000.00 per year

Benefits:

Extended health care
Ability to commute/relocate:

London, ON N5V 4K8: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have hands-on experience with plumbing work, including identifying parts/materials and performing basic installations or repairs? If yes, please briefly describe the type of work you've done and where you gained this experience. How many years of progressive experience do you have in operations, logistics, or warehouse management? Have you previously worked for a plumbing company or in a plumbing-related environment (e.g., supply, distribution, or service)? If yes, please specify your role. Do you have experience using inventory or warehouse management systems (WMS), particularly in a plumbing, construction supply, or similar environment? If yes, please list the systems you've used and briefly describe how you used them to manage plumbing parts, tools, or materials.
Education:

Bachelor's Degree (preferred)
Experience:

budgeting, resource allocation, and process improvement : 5 years (preferred)
Licence/Certification:

Lean/5S, WHMIS, forklift safety, or logistics certifications (preferred)
Work Location: In person