Job Description

About Us

About Us Waterloo Bio?lter Systems Inc. is a Canadian owned and operated company that develops, manufactures, and maintains advanced onsite wastewater treatment systems. Our mission is to protect soil and water resources through innovative wastewater treatment solutions and staying committed to high quality treatments, low electricity usage, and system dependability. Since 1991, our technology has proven to be the most reliable system available, and we continually strive to lead the industry in innovation and service. We pride ourselves on our outstanding team of employees who stand behind our company and our systems; not only leading the industry, but providing a supportive community that allows for both personal and professional growth. Our entire team, whether on the warehouse ?oor, in the o?ce, or out in the ?eld, utilizes collaboration and teamwork alongside continuous improvement in order to get the job done right - that's "The Waterloo Way".

About the Role

Do you love helping people and making their day a little brighter?

We're looking for an experienced Customer Service Representative who takes pride in solving problems with patience, positivity, and professionalism. In this role, you'll be the ?rst point of contact for our customers--answering questions, resolving concerns, and ensuring every interaction leaves them feeling valued and supported.

What You'll Be Doing

Responding to customer inquiries by phone and email Providing clear, helpful, and friendly solutions Troubleshooting and resolving issues with con?dence Building strong relationships with customers Collaborating with your teammates to keep service smooth and consistent

What We're Looking For

Previous customer service experience (bonus points if in a technical or environmental industry) Excellent communication and listening skills A friendly, patient, and professional approach Strong problem-solving skills and a can-do attitude Comfort with technology and multitasking (experience with Microsoft Dynamics 365, ExpandIT, or similar software is an asset) Strong organizational skills and attention to detail Ability to work independently and as part of a team

Why You'll Love Working With Us

As a team member at Waterloo Bio?lter Systems Inc., you'll enjoy:

Career development opportunities, including education and training support Regular company social events A supportive, welcoming team culture that values people and positivity

Requirements

Available to work forty (40) hours per week English pro?ciency - strong verbal and written communication skills

How to Apply

If you're a customer service superstar who enjoys helping others and thrives in a fast-paced, team-oriented environment, we'd love to hear from you!

Waterloo Bio?lter welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Fixed term contract
Contract length: 3.5 months

Pay: $45,000.00-$50,000.00 per year

Benefits:

Company events On-site parking
Work Location: In person

Expected start date: 2025-09-08