Job Description

EPIC Market is looking for an exceptional Operations and Events Manager to join our growing team and lead our vibrant venue. As a key leader within the business, this role will oversee the daily operations, lead our dedicated team, and ensure that everything runs smoothly. We are seeking a leader who will not only manage operations but also thrive in building a positive, inclusive, and collaborative culture within our team.

What We're Looking For:

The ideal candidate will be a dynamic, adaptable leader who is solutions-oriented, calm under pressure, and committed to fostering a supportive and engaging team culture. You should be able to coordinate effectively with both front-of-house and back-of-house teams, ensuring alignment and strong communication between departments. This is a role for someone who thrives in a fast-paced environment, loves a challenge, and values teamwork, while also being highly organized and tech-savvy.

What You'll Do:

Operational Leadership:

Oversee all daily operations and ensure the smooth functioning of the venue, including ordering, scheduling, event coordination, and customer service.

Team Management & Culture Fit:

Lead, mentor, and coach a diverse team of staff to ensure efficiency and high service standards. Foster a positive and collaborative team culture that promotes open communication, inclusivity, and respect across both front and back-of-house teams.

Guest Experience:

Ensure the highest level of service to customers, stepping in to manage guest relations, resolve issues, and provide exceptional experiences at all touchpoints across the venue.

Coordination with Back-of-House:

Act as a key connection point between front-of-house and back-of-house management, ensuring smooth operations, clear communication, and collaboration across all teams.

Event Coordination:

Plan, organize, and execute events that align with EPIC Market's mission, coordinating staff and resources for seamless delivery and ensuring a top-notch guest experience.

Systems & Procedures Development:

Develop and implement operational systems and procedures that ensure efficiency, consistency, and a high standard of service throughout both the front and back of house.

Technology Management:

Oversee the use of POS systems and other technology within the venue, ensuring seamless operation and troubleshooting as necessary.

Problem Solving:

Identify operational challenges and provide viable solutions independently, working within the constraints of the business to maintain smooth operations.

What You'll Bring:

Proven experience in a leadership or management role within the hospitality or events industry. Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment. Ability to lead, mentor, and motivate a diverse team while fostering a positive, collaborative culture. Strong experience with operational systems, POS systems, and technology management. Excellent communication and interpersonal skills, with the ability to effectively coordinate across departments. A problem-solving mindset with the ability to make decisions independently and manage challenges with a calm, practical approach. Flexibility and adaptability to handle the evolving nature our business and of the hospitality and events industry.

Why Join EPIC Market?

Be part of a growing, innovative team in a dynamic, fast-paced environment. Work alongside passionate business owners and a committed team in a culture of collaboration and respect. Opportunities for professional growth and career development as we continue to expand our event management across multiple partnering venue sites.
We're looking forward to meeting you!

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

Tips
Benefits:

Casual dress Company events Discounted or free food Flexible schedule On-site parking Store discount Work from home
Schedule:

Day shift Evening shift Monday to Friday Weekends as needed
Application question(s):

How many years of hospitality experience do you have? Name your top 3 skills. How many years of management experience do you have?
Work Location: In person

Expected start date: 2025-09-02