Job Description

About Us

We are currently seeking an Operations & Communications Coordinator in our Club Operations area.

Who we are

As Canada\'s largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates\' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We\'re about doing what\'s right and feeling good about it.

Position Details

• Manage the communications calendar to schedule planned communications, working collaboratively with stakeholders across the organization.
• Deploy approved communications relating to system releases, events, service interruptions, process enhancements, marketing campaigns, and other front-line knowledge requirements.
• Curate content and deploy departmental newsletters and communications series.
• Support gathering communication requirements for new projects and/or process improvements.
• Support content creation for ad hoc communication requests and department-wide communication and change management plans.
• Maintain all Club & Automotive department intranet (myCCG) pages and Teams information platforms, including adding new content, publishing news, and ensuring ongoing review and maintenance with the proper business leads.
• Oversee the annual standard operating procedure Library maintenance process and ad hoc maintenance requests, ensuring proper governance, naming conventions and scope.
• Monitor and report on readership/engagement results for all front-line and departmental communication initiatives and usage of info-sites.

As the successful candidate you will have a Post-Secondary education and/or a University degree or equivalent work experience. In addition to two to three years of relevant experience, you have strong communication skills both verbal and written, experience with SAP and/or D3. Info mapping, business writing and project management designations are an asset.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

CAA South Central Ontario