Job Description

Operations Administrator

Location:

Halifax, Nova Scotia (In-person)

Type:

Full-Time

Who We Are

Virtual Hallway is transforming healthcare by making collaboration between clinicians seamless and immediate. Our platform connects over 9,000 doctors, enhancing patient care through rapid specialist consultations. In addition to our thriving referral platform, we offer the largest accredited medical education library in Canada and are expanding across North America.

At Virtual Hallway, we live by our ethos, "Medicine Together," fostering a collaborative healthcare community. We're growing quickly, and we need talented individuals to help us maintain operational excellence as we scale. That's where you come in.

Who We're Looking For

We're searching for an

Operations Administrator

to be the backbone of our day-to-day operations. This role is ideal for someone who is organized, resourceful, and eager to play an integral part in a fast-growing team. You'll provide support across finance, billing, user services, office coordination, and more - helping our company run efficiently while ensuring a positive experience for our team and users.

You'll thrive in this role if you're excited about:

Financial Support:

Assisting with bookkeeping, payroll, invoicing, and reconciliations to ensure accurate records.

Billing Support:

Processing claims, handling corrections, and ensuring consult payments are completed efficiently.

User Support:

Helping with physician onboarding, outreach, and providing excellent service to our users.

Office Coordination:

Coordinating team schedules, managing supplies and assisting with logistics like travel and events.

Problem-Solving:

Tackling challenges proactively and looking for opportunities to improve processes as we grow.

Key Responsibilities

Assist with bookkeeping tasks, including payroll, invoices, and reconciliations.

Support billing activities, including claims input, corrections, and payment tracking.

Provide user support during onboarding and handle inquiries.

Help maintain office operations, including schedules, supplies, and new employee setup.

Organize travel arrangements and event logistics.

Skills and Experience

Previous experience in an administrative, operational, or bookkeeping role.

Strong organizational and time management skills, with excellent attention to detail.

Clear communication skills and a proactive approach to problem-solving.

Knowledge of QuickBooks Online (or similar accounting software) is an asset.

Experience in a medical office or familiarity with payroll systems, benefits, and billing processes is an asset.

College or university degree required.

Virtual Hallway is committed to creating an inclusive environment and building a team representing various backgrounds, perspectives, and skills. We value diversity and recognize that experience comes in many forms and skills are often transferable.

Why Join Virtual Hallway?

Impactful Mission:

Play a pivotal role in supporting a company that's improving healthcare collaboration and education.

Collaborative Team:

Join a supportive and innovative team where your contributions will be valued.

Exciting Growth:

Be part of a fast-growing company with opportunities to expand your skills and responsibilities.

Employee Benefits:

Competitive salary, health benefits, paid time off, and sick days.

In-Person Collaboration:

Enjoy working with our team in our Halifax office.

What We Value

Collaboration:

Work well with others in a high-performing team.

Curiosity:

Explore new ideas, refine processes, and constantly improve.

Organization:

Keep our operations smooth and effective with your attention to detail.

Drive:

Stay motivated to support a growing company and make a difference.

How to Apply

If you're passionate about organization, eager to contribute to a meaningful mission, and ready to support a dynamic team, we'd love to hear from you! Apply today by emailing your resume and available start date to

careers@virtualhallway.ca.

Applications will be accepted until the position is filled.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Life insurance Paid time off Vision care
Work Location: In person