Job Description

Overview

BLS International is seeking a reliable and detail-oriented

Operations Officer

to join our team. This role plays a key part in supporting the smooth functioning of our visa and passport services. The ideal candidate will have strong administrative skills, a knack for process compliance and a customer-focused mindset. You will be responsible for managing application workflows, coordinating dispatches and ensuring accurate data handling across our operations.

Location

Edmonton - 1

Responsibilities

Operations Support

Provide day-to-day administrative support to ensure efficient center operations Maintain strict adherence to standard operating procedures and process manuals Coordinate with third-party logistics providers for timely dispatches Scan, upload, label, and track visa/passport applications using MFA India's system Prepare and manage manifests for document movement between VAC and the Consulate Communicate with applicants regarding documentation issues via email and letters Support dispatch processes and other administrative tasks as assigned

Application Processing

Process walk-in visa/passport applications with accuracy and professionalism Collaborate with accounting for daily cash handling and data entry Oversee scanning and uploading of application documents Ensure error-free data entry and record keeping Scrutinize documents based on Consulate-issued checklists Process applications on MoFA India's digital platform Offer and manage Value Added Services (VAS) as needed Handle fee transactions and provide guidance to applicants Organize dispatches with logistics partners

Experience & Skills

Prior experience in administrative, customer service, or visa/passport processing roles preferred Familiarity with document management systems and digital platforms Strong organizational skills and attention to detail Excellent communication and interpersonal abilities Ability to multitask and meet deadlines in a structured environment Comfort working in a compliance-driven setting
Join BLS International and be part of a team that supports global mobility and international cooperation. Your contribution will help ensure a seamless experience for applicants and uphold the standards of service we're known for.

Job Types: Full-time, Permanent

Pay: From $15.70 per hour

Benefits:

Paid time off
Experience:

Customer service: 1 year (preferred)
Work Location: In person