Job Description

ABOUT CHATIME ATLANTICChatime is a global franchiseteahouse chainoperating with over 1,000 outlets in 30 countries. As one of the largest international bubble tea brands, Chatime sells over 100 million cups of bubble tea every year and is the first public listed bubble tea company in history.Chatime Atlantic owns the exclusive franchise right of Chatime for Nova Scotia, Prince Edward Island and New Brunswick region. As of today, the company operates six stores in Halifax (NS),one store in Nee Glasgow (NS) two stores in Moncton (NB), one store in Fredericton (NB), one store in Charlottetown (PEI) and one store in Sydney (NS).THE OPPORTUNITYSince Chatime started its first store in Halifax six years ago, we have grown from a business with one location into a chain of stores across Atlantic Canada. To ensure our franchise locations are running efficiently and effectively, delivering top-quality service to our customers, and meeting or exceeding our business goals, we are seeking an experienced Operations Manager to oversee the day-to-day operations of our franchise stores. Reporting to the Regional GM, you will work closely with franchise owners and their staff, as well as our corporate team, to ensure that our franchise chain is operating in accordance with Chatime Atlantics brand standards, policies, and procedures.KEY ACCOUNTABILITIES AND RESPONSIBILITIES INCLUDE

• Oversee the operations of multiple Chatime locations, ensuring that they meet or exceed our brand standards and customer expectations.

• Develop and implement operational procedures and processes to optimize efficiency and productivity.

• Conduct regular site visits and audits to assess performance, identify areas for improvement, and provide support and guidance to franchise owners and their staff.

• Collaborate with the Chatime Atlantics corporate team to implement marketing and promotional strategies to increase sales and profitability.

• Monitor financial performance metrics, such as sales and costs, to identify opportunities for improvement and take corrective action as needed.

• Develop and maintain strong relationships with franchise owners and their staff, providing ongoing training and support to ensure consistent delivery of our brand promise.

• Manage and resolve customer complaints and concerns in a timely and professional manner.

• Provide regular reports to Chatime Atlantics corporate team on operational performance, identifying trends and making recommendations for improvements.

REQUIRED EDUCATION, SKILLS AND QUALIFICATIONSEducation & ExperienceUniversity or college degree in business administration, operations management, or related field.Experience\xc2\xb7 Minimum of 3 years of experience in operations management, preferably in the food and beverage industry.\xc2\xb7 Proven track record of managing multiple locations and delivering strong financial resultsCompetencies, Skills and Attributes\xc2\xb7 Strong leadership, communication, and interpersonal skills.\xc2\xb7 Excellent analytical and problem-solving abilities.\xc2\xb7 Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.\xc2\xb7 Willingness to travel to franchise locations on a regular basis.Job Type: Full-time, permanentCOMPENSATIONChatime Atlantic provides all of its employees with an extremely competitive and attractive compensation package. Salary will be commensurate with qualifications and experience.Interested candidates should email their resume and cover letter quoting the position title in the subject to Recruit@chatimeatlantic.net. We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.Chatime Atlantic is an equal opportunity employer. We are pleased to consider all applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Job Type: Full-timeSalary: $71,000.00 per yearBenefits:

• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Bedford, NS B4B 2E6: reliably commute or plan to relocate before starting work (required)

Work Location: In personApplication deadline: 2023-10-20
Expected start date: 2023-11-01