Job Description

General Information: As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions. Responsibilities:

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  Troubleshoot issues throughout the facility & with remote users along with:
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  Printers \xe2\x80\x93 manage supplies, provide troubleshooting, & coordinate with technicians.
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  Phones \xe2\x80\x93 assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
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  Accounts \xe2\x80\x93 manage use & upkeep of shared user accounts.
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  Factory PCs \xe2\x80\x93 manage deployment of hardware and setup of various types of software.
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  Network \xe2\x80\x93 assist with adding or modifying network connections & cabling.
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  Hardware \xe2\x80\x93 assist & manage various cabling and peripherals for user workstations.
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  Work with multiple teams on IS & IT needs for integration of new devices & machines.
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  Provide documentation of issues, solutions, and potential problems
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  Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
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  Take care of physical stock management of devices and accessories including CMDB updates
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  Manage logistics by using local logistic providers to ship and move devices across locations.
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  Identify and report risks that might downgrade OSS service quality.
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  Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
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  Host and support third-party technicians.
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  Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
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  Follow given OSS governance (participate in meetings, follow escalation path, etc.)
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  Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
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  Living Hitachi Energy\xe2\x80\x99s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Qualifications:

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  Have completed a formal qualification or completed an apprenticeship in the field of information technology.
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  Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
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  Have two years of professional experience in IT support.
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  Be fluent in local and English language.
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  Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.

Only selected applicants will be contacted.






Basic Info



Location
Saint-Laurent, Quebec, Canada


Job type
Full time


Experience
Experienced


Job function
IT, Telecom & Internet


Contract
Regular


Publication date
2023-11-30


Reference number
R0037678


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