Job description
Opening up a world of opportunity.
We\'re a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We\xe2\x80\x99re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Commercial Banking
Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.
About the role
Servicing Support will provide Commercial Banking relationship managed clients with a single point of contact for all Commercial Banking client servicing and query resolution needs, completing requests that can be done or handing them off to the relevant execution team where appropriate
The job holder contributes to the support Relationship Managers (RM) and enables them to deliver the optimum contribution towards the Commercial Banking Annual Operating Plan (AOP), improve client engagement, maximise operational efficiency and allow the Relationship Managers to spend more time with clients and grow income.
They will work closely with the Relationship Managers supporting delivery of a professional relationship management service to customers, prospective customers and professionals. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner. This supports the bank\xe2\x80\x99s long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, identifying their needs, delivering solutions to meet those needs and providing an excellent customer service.
Responsibilities:
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