Job Description

About us ECHO Storytelling Agency is a small business in Vancouver, BC. We are inclusive, customer-centric, and creative, and our goal is to help our clients and our employees to deepen relationships with those who matter most.. Our work environment includes:

• Company perks
• Safe work environment
• Regular social events
• Relaxed atmosphere
• Wellness programs

(Studio Manager, Regular-Full Time) What we\xe2\x80\x99re looking for: We are seeking a full-time (30 hour/week) Studio Manager with administrative know-how, strong communication and writing skills, and a keen eye for detail to apply their multiple talents across our departments while living our values every day. The successful candidate will have a hand in keeping the studio organized, making sure our team and clients are comfortable and informed, and supporting us all in an administrative capacity. This is a full-time, in-person position that ideally requires someone able to work five days per week. What you\xe2\x80\x99ll do: Administration

• Answer telephone, take messages

• Inter-office communication - you are the heart of the team and will keep all staff informed, organized, and celebrated

• Coordinate and supervise studio improvements

• Keep studio supplies stocked and organized

• Maintain and organize shared server, update computer hardware inventory, coordinate software subscriptions and platforms, liaise with I.T. consultants as needed

• Manage shipping and receiving

• Liaise with maintenance companies and building management

• Maintain and update studio book inventory and loan list

• Receive and track invoices, track bill payments, mail cheques, make bank deposits, coordinate wire transfers

• Update budget spreadsheets and work with bookkeeper and project manager to resolve any questions

Client Communication

• Assist with client gifts and communication

• Welcome clients and visitors to the studio

• Maintain database of all past clients\xe2\x80\x99 milestone dates and ensure contact information is up to date

• Coordinate custom card designs with Production Coordinator

• Write greetings and mail cards to clients honouring birthdays and holidays

Projects

• Maintain contact database of ECHO writers and communicate with them re: procedures and logistics, expenses, transcribing, invoicing, and general troubleshooting as needed

• Maintain project info files on Airtable

• Receive, ship, and archive completed books

Human Resources

• Coordinate staff events and special occasions

• Onboard new staff

• Coordinate workstations for new staff and contractors

• Maintain and update employee handbook

• Track staff vacation schedules & sick days

• Maintain updated contact info on all staff and contractors

Operations

• Identify, and execute with the support and direction of the Manager of People & Projects, discreet projects around the studio that will improve operational functions and employee happiness

A bit more about you and the role: As Studio Manager, you will work most closely with the Manager of People & Projects. You will be adept in communication, fierce in organization, and thorough in your attention to detail. You are highly efficient, getting things done in half the time someone else might, and you thrive on solving problems. You relish taking care of people and have a contagious, energetic spirit. You see magic in spreadsheets and triumph in relationship building. You also love fun, storytelling, and, especially, collaboration. When problems arise, you\xe2\x80\x99ll feel comfortable communicating \xe2\x80\x94 with patience, diplomacy, and creativity \xe2\x80\x94 a plan to do whatever it takes to complete tasks to the highest organizational standards. As a person who has a bead on most goings-on in the studio, you will also have the opportunity to showcase any additional skills you have that might span our departments: love photography? Take shots around the office for our social channels. Enjoy writing? We love to publish blog posts. All about systems? Propose changing up one of ours. We\xe2\x80\x99re a small office and welcome everyone to bring whatever passions and talents they have to the table. What we offer:

• A subsidy toward professional development after a probationary period of 3 months

• Access to a Health Spending Account benefits package after a probationary period of 3 months

• The occasional afternoon beer/cider/glass of wine with the team where stories are shared and cheezies are on offer

• Participation in the annual ECHO retreat \xe2\x80\x94 a day-long adventure at our president\xe2\x80\x99s beautiful cabin on an island in the Salish Sea

• 15 vacation days (plus stats)

• A flexible workplace that succeeds because of mutual trust between colleagues

• Staff celebrations: having a birthday? We\xe2\x80\x99ll get you a cake. Celebrating a work anniversary? We\xe2\x80\x99ll get you a cake. Retiring? We\xe2\x80\x99ll get you a cake. We like cake.

• The chance to work with a creative team of highly talented pursuers of excellence. Our small team means you\xe2\x80\x99ll be exposed to every aspect of our business, giving you an opportunity to learn, grow, and succeed

• The opportunity to work with a wide variety of clients (manufacturing, law, retail, mining, oil and gas, forestry, not-for-profit, education, healthcare, insurance, accounting, hospitality, construction, engineering, real estate \xe2\x80\xa6). Our projects are both corporate and private (ie, personal memoirs), and clients include ultra-high-net-worth individuals and families

What you need:

• Proven experience as an Office Manager or Administrative Assistant

• Knowledge of office management responsibilities, systems and procedures

• Warm interpersonal skills that make clients and team members feel comfortable and cared for

• Ability to organize and prioritize multiple assignments, work with grace under pressure, and consistently meet (and help others meet) tight deadlines without sacrificing quality

• Strong written and verbal communication and skills, with an ability to work efficiently, both independently and as part of a team

• Proficiency with MS Office Suite (Word, Excel) and GSuite (Google Docs, Sheets, Calendar, Forms); familiarity with QuickBooks an asset

• Hands on experience with office machines (e.g. computers, servers, printers, scanners)

• Rigorous attention to myriad tiny details

• A passion for storytelling and a sense of fun

A bit more about who we are: In 1999, ECHO Storytelling Agency was founded after our president missed the chance to get her grandmother\xe2\x80\x99s life on record. What started as a personal mission to capture the stories of her remaining family members turned into a professional passion for deepening relationships with the people who matter most. Since then, as a result of clients coming back and asking us to do more for them, we have grown beyond our roots of producing personal memoirs and corporate histories to now offering a wide range of story-driven services, including brand story consulting, story-driven content strategy, and storytelling training. Our team members and partners are an elite group of journalists, authors, designers, and filmmakers who craft stories that people remember forever. We are a values-driven company, firmly grounded in Positive Energy, Creative Rigour,and Unconventional Caring. We believe that relationship trumps transaction \xe2\x80\x94 with clients and with each other. On any given day there are up to ten of us in our peaceful, open-concept studio near Granville Island, though we do work remotely as well. We laugh, eat cake, and do jigsaw puzzles on the regular. Note that this is a regular, full-time, in-person position. Our studio is based in Vancouver and we are on the second floor in a building with no elevator. To apply for this position please send a cover letter and resume. Job Type: Full-Time Salary: $42,000 to $44,000 per year plus benefits, depending on experience Job Types: Full-time, Permanent Salary: $42,000.00-$44,000.00 per year Benefits:

• Casual dress
• Company events
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Wellness program

Schedule:

• Monday to Friday

COVID-19 considerations:
All team members are strongly urged to be fully vaccinated with the COVID-19 vaccine, especially team members who will be in the studio. Unvaccinated team members will be asked to work from home if it does not negatively affect the ability to do their job. Application question(s):

• Please submit a cover letter with your resume.
• Must live in the Lower Mainland (BC) and be able to commute to work.

Experience:

• administration/operations: 2 years (preferred)

Language:

• English (required)

Work Location: One location Application deadline: 2023-01-13
Expected start date: 2023-01-30