Job Description

Are you passionate about health and wellness? Do you have excellent organizational and communication skills? We are looking for a motivated, detail-oriented, and compassionate Office Administrator to join our team at Solace Psychology & Wellness. We are looking to hire someone who is dedicated to establishing a long-lasting career within the clinic, with opportunities to move into supervisory/management roles if desired.

Job Summary

As an integral part of our psychology and wellness clinic, you'll play a key role in supporting the daily operations of our practice while helping to create a positive and welcoming environment for our clients. This position requires strong communication skills and the ability to work collaboratively with team members while maintaining a professional office environment. You will also need to uphold the clinic's policies, maintain healthy boundaries, and relay clinic information in a compassionate and empathetic manner.

Responsibilities

Client Scheduling & Coordination: Manage appointments, handle cancellations, and ensure the smooth scheduling process for clients. Customer Service: Answer phone calls, emails, and in-person inquiries with professionalism and kindness. Adhere to clinic procedures and polices in an error-free manner Administrative Support: Assist with filing, data entry, and maintaining client records in compliance with privacy policies. Billing & Insurance: Process payments, handle billing inquiries, and assist with insurance claims. Office Organization: Ensure the clinic runs smoothly by managing supplies, equipment, and keeping the clinic's environment clean and organized. Communication: Maintain communication with the clinical team to ensure seamless coordination of services and updates.

Qualifications:

Proven experience in an administrative or office support role (previous experience in a healthcare or wellness setting is a plus). Strong work ethic in a busy, fast-paced environment with great attention to detail. Strong organizational and time-management skills with the ability to multitask. Excellent prioritization skills. Excellent communication skills, both verbal and written. Proficient in MS Office and scheduling software (experience with electronic health records is a plus). Ability to maintain confidentiality and handle sensitive information. Compassionate, team-oriented, and customer-focused attitude. Ability to uphold clinic policies with clients and staff. Ability to work independently and as part of a team in a fast-paced environment. Ability to accept feedback and grow from it.

Why Work With Us?

A positive, supportive work environment focused on wellness and personal growth. Opportunity to make a meaningful impact in the lives of our clients and the community. Competitive salary and benefits package. Ongoing opportunities for professional development and growth. Group events, friendly team, and successful company. Beautiful, clean clinic environment with motivated clients. Wellness perks - discounts on massage, nutrition, and yoga services and products.
If you're ready to contribute to a dynamic team and help support our clients on their wellness journey, we'd love to hear from you!

To Apply:

Please send your resume and a cover letter to alyssa@solacewellness.ca. Applications must have a cover letter to be considered. Only applicants who are scheduled for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $18.00-$22.00 per hour

Benefits:

Company events Dental care Extended health care Flexible schedule Life insurance On-site childcare On-site gym On-site parking Store discount Vision care Wellness program
Schedule:

Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Education:

Secondary School (preferred)
Language:

English (required)
Work Location: In person