Job Description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; 60m to 180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey.

There's never been a more exciting time to join HeliosX.

Where we're going:

Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.



Come be a part of making our dream of easier and faster healthcare a reality!

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The Opportunity

Support the safe and effective prescribing function for MedExpress' Canadian expansion, with an initial focus on BC, Alberta and Ontario. You will be key to providing safe, compliant, and efficient care.


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What You'll Do

Provide support to fellow prescribers, including a team of Nurse Practitioners. Use the MedExpress platform to clinically review and assess asynchronous patient consultations and, if safe, prescribe medications (initially GLP-1s and ED treatments) in line with our protocols and guidance. Assess patient side effects and provide clinical support as needed. Communicate directly with patients to address medical queries in a timely and professional manner. Document concise and comprehensive patient notes in English. Ensure safe prescribing practices and patient safety by raising escalations and flagging incidents appropriately. Keep up to date with license requirements and any independent training to ensure clinical competency in respective areas of prescribing. Work closely with our Customer Support team to provide patient support via various means, including, but not limited to, online chat, phone call, or video consultation. Complete own work efficiently and in accordance with the designated rota. Participate in clinical governance meetings to discuss treatment decisions, ensuring compliance with set protocols and pathways. Discuss complex cases with peers and the Lead Prescriber (Physician).

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What you'll bring to HeliosX

Essential


Fluent in written and spoken English. Experience with remote prescribing. Experience of multidisciplinary team working. At least 3 years of active medical practice. Keen to gain registration in more than one province (if doesn't have already).
Preferred


Experience with medically managing obesity, particularly GLP-1 prescribing. Experience with digital health platforms and customer service tools (e.g. Zendesk). Experience as a nurse in private healthcare settings. Experience of prescribing compound medication.
Skills


Strong clinical acumen and decision-making skills. Excellent written and verbal communication. Attention to detail and a strong governance mindset. Flexible and pragmatic attitude, suited to the fast pace of a startup. Computer literacy and ability to work comfortably in digital workflows.
Insurance & Compliance



Registration requirements- one of the following provincial registrations (more than one preferred):



Alberta


Active Nurse Practitioner registration with the College of Registered Nurses of Alberta (CRNA)- Full active practising status.
British Columbia (BC)


Nurse Practitioner (Family or Adult) with the BC College of Nurses and Midwives (BCCNM)- Full active practising status.
Ontario


Registered Nurse with the College of Nurses of Ontario (CNO)- Extended Class licence.
Insurance


Must include cover for Nurse Practitioner prescribing via asynchronous forms in each related province, including off-label prescribing.

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!


Be part of an ambitious, international healthtech company redefining digital care. Work in a dynamic, collaborative, and forward-thinking environment. Fully remote role with flexible scheduling and cross-border collaboration. Competitive compensation and career growth within a scaling global organization. Opportunity to shape how nurse practitioners deliver care in Canada's digital health future.
Paid per hour



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