Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!
LOCATIONS:

• Toronto, Ontario

ABOUT THE OPPORTUNITY: The Network Operations Control Centre Analyst is responsible for monitoring, troubleshooting, and maintaining all aspects of Distributel and Primus Telecommunications Canada\xe2\x80\x99s voice and data networks. This position interfaces with telcos to report network troubles and follows up to ensure problem resolution, documents all problems reported by the way of trouble ticket system, communicates network outages to appropriate departments in a timely manner and monitors existing gateway sites and resolves any troubles found as quickly as possible to ensure minimal interruption of service to Primus customers. KEY RESPONSIBILITIES:

• This individual will perform regular shifts on a rotational schedule, 7x24x365 (including the 12 hours night shift), monitor and resolve Network infrastructure Events in a timely manner.
• Respond and resolve network problems providing efficient and timely solution for Distributel and Primus Canada\xe2\x80\x99s voice and data networks.
• Pro-actively identify problems and improper functioning of the network where possible. Develop and implement innovation approaches that present ongoing benefits in areas of improving system/network manageability and reliability.
• Follow proper escalations process based on severity of the incident/alert.
• Analyze alert\xe2\x80\x99s severity and perform initial triage and then escalate to other teams if required.
• Follow-up on trouble reports to ensure problem resolution in within service level agreements.
• Promptly document all problems reported by way of trouble ticket system and always maintain accurate records. Monitor ticket queue frequently to ensure highest level of service possible.
• Escalate voice, data, and internet troubles to next escalation level (Team Leader and/or Manager), as required, to ensure restoration of service in a timely manner.
• Provide information about network outages to appropriate internal departments in a timely manner.
• When necessary, report any network troubles to appropriate Telcos or other venders, and escalate accordingly.
• Primary for coordinating network maintenance schedules. Notify all departments likely to be affected by network maintenance.
• Ensure that Primus Canada\xe2\x80\x99s network is operational, and that maximum customer satisfaction is obtained.
• Troubleshoot and resolve all network related problems in a timely manner to ensure minimal interruption of service to Primus\xe2\x80\x99s customers. If the problem is beyond the realm of expertise escalate the matter as per the defined Primus Escalation documentation. Follow up to obtain proper training and documentation to improve knowledge base going forward.

Special Assignments:

• Required to work overtime and off-hours as dictated by network outages and troubles. Weekend and rotating shift work is necessary to ensure 24/7 coverage of NOCC Operations. Participate in NOCC on-call pager program.
• Provide back-up for TAC and Fraud operations (after regular business hours).
• Provide technical guidance, training, documentation, and mentoring to junior NOCC Team members.
• Additional duties as required and possible assistance on Special Projects.

WORKING CONDITIONS:

• Physical Environment
• Pleasant working conditions.
• Physical Effort
• Frequent sitting for extended hours.
• 12 Hours night shift
• Moderate finger dexterity (keyboarding/typing, filing).
• High sensory attention (using two more senses at the same time)
• Cognitive & Emotional Examples
• Moderate tension, anxiety, and pressure.
• Frequent demand for results.
• Frequent multiple demands made simultaneously for important decisions/actions.

TOOLS & TECHNOLOGY USED:

• Basic computer skills with Windows and Linus OS
• Nagios, Zabbix, PRTG and Spectrum Monitoring tools
• Cisco, Juniper, Ericsson network gear / Fortinet and Pulse VPN solution
• Metaswitch and SBC for voice solution
• Cloud and docker environment for TV Solution
• Cloud Storage solution

CREDENTIALS:

• Minimum Education: Post-Secondary education with Professional accreditation in Networking, Telecommunication and/or equivalent. Cisco Certified Network Associate or higher Certification that is current (not expired). Experience in lieu of Professional accreditation will be evaluated.
• Preferred Education: 2 years technology diploma in a telecommunications or networking related program is required.

Licenses/Certifications:

• CCNA and Junos, Associate (JNCIA-Junos) definite asset.

LANGUAGE REQUIREMENTS:

• Good verbal and written communication skills with the ability to respond to customer inquiries via telephone as well as email in a professional and efficient manner.
• Ability to create and interpret technical documents and reports.

SKILLS & ABILITIES:

• Good understanding of networking fundamentals and troubleshooting skills.

HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU: Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that\xe2\x80\x99s vigilantly working together towards reshaping the telecommunications landscape. The heart and soul of our compensation program is built from the foundation of our vision, mission and values.

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
• RRSP contributions.
• We promote work-life balance with generous PTO.
• We provide a great work environment with organized social events.
• You\xe2\x80\x99ll have opportunities for growth & development.
• We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers! Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all. WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION? If your application matches the manager\xe2\x80\x99s search criteria, you may be contacted for a pre-screen interview. Due to high volumes of applications, not all applicants who submit an application will be contacted. Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly. Yap8E9J488