Job Description

Staff Housing Available!!

(average 32hrs to qualify)

Extended Healthcare

Newly hired employees will receive 85% of the posted wage rate for the first six months of employment or until they complete 900 working hours, whichever comes first. After this period, they will receive 100% of the posted rate.

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The ideal candidate is one who is focused on guest service, who enjoys interacting and meeting new people. Candidate will have a courteous and professional demeanor, and be willing to go the extra mile to make a guests experience exceptional.

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Making and entering reservations accurately while reviewing hotel inventory. Assures that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced float assigned by the hotel. Reconciles all transactions at the close of each shift. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Works harmoniously and professionally with co-workers and supervisor This role demands scheduling flexibility, as it includes three afternoon/evening shifts and two overnight shifts each week.
Job Type: Full-time

Pay: $26.50-$27.50 per hour

Benefits:

Dental care Disability insurance Extended health care Life insurance Vision care Wellness program
Ability to commute/relocate:

Whistler, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Would you require staff accommodation?
Experience:

Customer service: 1 year (preferred)
Work Location: In person