Job Description

Start Your Journey With Us

At Four Points by Sheraton Victoria Gateway, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Four Points by Sheraton.

Welcome to our family

As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

What you'll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages Posts room charges and taxes to guest accounts. Must be able to verify all account postings and balances, all hotel paperwork is correct and balanced. Runs preliminary reports, processes no shows and close of day, stocks the front desk with daily supplies. Register arriving guests and settle guest accounts with the ability to make good business decisions regarding discounts. Greet guests and provide door service and Luggage Assistant service when needed. Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Ability to work Overnight shift: 11:00pm 7:00am

Perks you deserve

We'll support you in and out of the workplace by offering:

Team-spirited coworkers Encouraging leadership Discounts on hotel room and food and beverage Recognition programs

What we're looking for

A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Types: Part-time, Permanent

Pay: $23.00-$24.00 per hour

Expected hours: No less than 16 per week

Ability to commute/relocate:

Victoria, BC V9B 6W6: reliably commute or plan to relocate before starting work (required)
Application question(s):

Must be willing to work weekends
Experience:

Customer service: 1 year (required)
Work Location: In person