Job Description

Visionpool Business Services is hiring a Network Support Analyst.

THIS OPPORTUNITY IS LOCATED ON SIT IN REGINA, SK

Responsibilities:

Operate; maintain support the site/plant LAN/WAN infrastructure and associated LAN/WAN service objects and the LAN drops/access points for Local Network connected "end user" devices such as desktop, printers, multifunction printer, plotters, scanners, Wireless nodes, mobile devices, as per defined service levels. Network design/architectural design support. Video Conferencing technical support VOIP Network Telephony Support Wireless Network Support Provisioning, operate and support. + Operate, maintain, support, and manage all LAN/WAN services (site and plant) in an integrated managed fashion.
+ Support of the following network disciplines:
- Cisco Firewalls
- SolarWinds
- CA Tool Suite
- Cisco Prime Infrastructure
- NetFlow Analyzer
- SaskPower Internet and network related areas such as DNS, Email, SmartFilter, IDS/IPS etc.
- Citrix Load Balancer
- Cisco IOS
- Cisco hubs, routers, switches
- Cisco Catalyst Switches
- LANSpan IP
- ISDN
- xDSL
- SONET
- Satellite
- Wireless
- Ethernet, Fast Ethernet, Gigabit Ethernet
- Cisco Network Management
- Cisco/Tandberg video conferencing equipment (gateway, gatekeeper, codecs & bridges)
- Cisco/Tandberg Management Server (TMS)
- VOIP Network Telephony
+ Implement software patches, upgrades, or refreshes to hardware or software upgrades or patches.
+ Planning Network changes with third party vendors
+ Single point accountability for coordinating the response and restoration to site LAN/WAN service requests and resolution of performance issues.
+ Monitoring, gathering, and logging key system metrics for network connections and devices related to availability, latency, utilization, and memory usage using TCP/IP tools and
standards such as, but not limited to:
+ - ICMP (Ping), SNMP (Simple Network Management Protocol and RMON (Remote Monitoring). - Real time monitoring is done via CA Tool Suite and NetFlow Analyzer
- A network sniffer is also used to monitor network traffic in real-time, to assist with traffic analysis, incident troubleshooting, and capacity planning.
- Security monitoring via firewall agents to detect attacks. The use of the IDS/IPS probes to trigger alerts on possible intrusions.
+ - Note - These processes and procedures are used 24/7 to deal with both prime time and after-hour network problems.
+ Maintain network software level at current versions release n-1 of the current vendor releases.
+ Provide access to the internet through local and one or more internet service providers.
+ Provide Multi-Homed, Highly Available Internet Connectivity service.
+ Configure the switches and Virtual Local Area Networks for allocated Internet connectivity.
Incidents/problem resolution + Follow ITIL disciplines to execute incident and problem management processes.
+ Incidents from the Service Desk are processed according to defined SLUs within the trouble ticket system.
+ Work with other support teams to provide a resolution to incidents.
+ Respond to security incidents triggered through firewall monitoring, IDS or CIRT (Computer Incident Response Team).
+ Escalation of problem/incidents, where necessary, to the required individual or group both inside and outside of SaskPower.
Manage LAN/WAN asset Installation, Moves Adds and Changes + Implement and manage IMAC's to site LAN/WAN services, as per T&S service request process. These may include:
- Installation of switches, routers, firewalls, and other network related assets at a new or existing site/plant,
- Provisioning of cabling for SaskPower data center facilities (e.g., racks),
- LAN drops to end user devices such as desktops, and
- LAN network devices such as printers, scanners, plotters etc.
+ Provisioning LAN access connections for work crews in special trailers and other provisional set ups.
+ Creation of LAN extensions to buildings within a site/campus.
+ Follow ITIL disciplines to execute changes within the SaskPower environment.
+ Maintain a topology map of all critical LAN/WAN equipment and circuits. The topology is managed as part of network change control, to provide an accurate view of SaskPower's large and complex LAN/WAN environment.
+ Use of asset management tool (SAP) and processes to track (add, move, remove) all network equipment and circuits throughout the province.
Security + Ensure that the network security complies with SaskPower Security policies and standards including the following and adapt to required changes over time:
- Implement a physically secure environment and controlled physical access to rooms containing site LAN/WAN equipment.
- Continue to provide a physically secure environment and controlled physical access to LAN/WAN network service objects such as switches, firewalls, and routers, as per SaskPower Security requirements.
- Implement the network security and access security practices, including firewall rules and intrusion detection to the site LAN/WAN service, which includes, but not limited to, the following:
User access control, End-user Device access control, Vulnerability Management, Intrusion/Incident Management, Data Integrity, Perimeter Security, and Security Monitoring. Service Management + Single point accountability for responding and resolving site LAN/WAN services.
+ Respond to service requests for resolving performance issues with the site's end user devices and the overall site LAN/WAN service.
+ Manage agreements with 3rd parties to meet service level performance standards.
+ Review and manage usage of 3rd party services or maintenance agreements.
+ Resolve and restore any performance issues e.g., LAN drops, subnets or overall, LAN/WAN performance.
Capacity Management and Planning + Report on utilization trends and identify any potential capacity issues and recommend plans for improvement.
+ Provide ad-hoc reports, as requested by T&S or other SaskPower business units.
+ Identify potential areas as" early warning" alerts on capacity/capability limits for this service.
+ Capture and report critical network metrics such as availability, latency, utilization, and memory usage, which are measured and collected at periodic intervals.
+ Firewall and IDS logs are also collected.
+ Identify and assess any anomalies in metrics.
+ LAN/WAN assets.
+ Implement the refresh program/plan for the LAN/WAN service assets, as per a mutually agreed schedule with Asset Management and T&S Management.
Commissioning and Testing + Perform testing and commissioning on base design as driven by "base"

operational/maintenance changes i.e., enhancements, refreshes, service patches, hardware replacements, configuration changes etc.
+ Perform testing and commissioning on base design as driven by new project deliverables requiring testing integration and commissioning. Disaster Recovery + Network components of DR tests are planned and executed on a regular basis.
+ Plan for network recovery activities with third-party vendors.
+ Work with SaskPower Asset Management staff to develop an annual asset refresh plan for Certified cabling plan Performance and Capacity reports LAN/WAN asset refresh plan Network (LAN/WAN) architecture diagrams. Configuration Records IOS images Expected to share responsibility with the Network Support Team to provide 7 x 24 rotational On Call Support

Qualifications:

Minimum 6 years experience as a Network Analyst CISCO Network hardware configuration and administration Azure firewall, load balancer and other networking infrastructure experience Cisco related certifications (CCNA, CCNP, CCSP) Cisco/Tandberg related certifications (TCAP, TCEP) * Demonstrated record of continuous improvement