Job Description

Success Profile

-------------------


What makes a successful Analyste de Support 1 / Level 1 Support Analyst? Here are the top traits.


Conceptual
Proactive
Problem-Solver
Strategic
Technologically Savvy
Visual Thinker

Culture

-----------


Accomplish
Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.


Innovate
Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.


Grow
Join a supportive environment where you can advance your career and develop both personally and professionally.

Benefits

------------


###

Coverage you can rely on

+ Medical, Dental, and Vision
+ Health Spending Accounts
+ Flexible Spending Accounts


###

Benefits that go beyond your base pay

+ 401(k) (U.S.)
+ Pension (Canada)
+ Employee Stock Purchase Plan


###

Support for total well-being

+ Mental Health Programs
+ Flexible Schedules
+ Paid Time Off
+ Wellness Program
+ Education Reimbursement
+ Volunteer Opportunities
+ Flexible Work Environment


###

A global leader of inclusion

McKesson's commitment to diversity and inclusion starts at the top. We have also been named a Best Employer for Diversity by Forbes.

Responsibility

------------------


McKesson, l'une des 10 premieres entreprises du classement Fortune Global 500, touche a pratiquement tous les aspects des soins de sante et s'emploie a faire une reelle difference. Nous sommes reconnus pour notre capacite a offrir un savoir, des produits et des services qui rendent les soins de qualite plus accessibles et plus abordables. Chez nous, la sante, le bonheur et le bien-etre de nos gens et des personnes que nous desservons sont prioritaires--et nous tiennent a coeur.


Ce que tu fais chez McKesson a de l'importance. Nous favorisons une culture ou tu peux t'epanouir et avoir un impact, et ou tu es encourage a proposer de nouvelles idees. Ensemble, nous faconnons l'avenir de la sante pour nos patients, nos communautes et nos equipes. Si tu souhaites des aujourd'hui contribuer a la sante de demain, nous aimerions avoir de tes nouvelles.


McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


L'Analyste de Support est responsable du depannage et de la resolution des problemes lies aux pannes mecaniques, aux defaillances materielles et logicielles, aux problemes de reseau et aux preoccupations des utilisateurs. Ce role soutient egalement les nouvelles implementations clients. Travaillant dans des environnements critiques, l'Analyste de Support doit faire preuve de jugement independant pour assurer un temps de fonctionnement maximal des produits d'automatisation de McKesson. Les analystes sont censes resoudre plus de 70 % des tickets entrants sans escalade.

Ce que vous ferez

Diagnostiquer et resoudre les problemes materiels/logiciels dans un environnement Windows. Surveiller et repondre aux appels de support entrants pour maintenir les niveaux de service. Documenter avec precision les interactions avec les clients et les etapes de depannage dans le systeme de tickets. Gerer les tickets ouverts pour assurer une resolution rapide. Acquerir des connaissances techniques sur les nouveaux produits et solutions. Fournir un support a distance aux techniciens de service sur le terrain. Utiliser les applications Windows (Excel, Word, PowerPoint) avec competence. Communiquer efficacement a l'ecrit et a l'oral. Prioriser les taches et gerer plusieurs responsabilites efficacement. Effectuer d'autres taches selon les besoins.

Ce que vous apportez

Solides competences analytiques et en resolution de problemes. Capacite a travailler de maniere autonome et en collaboration. Connaissance avancee de la suite Microsoft Windows. Excellentes competences organisationnelles et capacite a gerer plusieurs taches. Maitrise des outils d'acces a distance (par exemple, TeamViewer, Bureau a distance). Communication efficace avec des personnes de divers secteurs.

Exigences minimales

Typiquement, un minimum de 0 a 2 ans d'experience pertinente. Peut posseder un diplome ou une equivalence

Competences et experiences preferees

Bilingue en francais et en anglais (oral et ecrit). Esprit d'equipe avec une attitude proactive. Capacite a travailler sous pression. Flexible, creatif et autonome. Experience avec des bases de donnees telles que SQL ou Oracle. Experience en robotique ou en equipement biomedical est un atout.

Le.la titulaire de ce poste aura a soutenir de facon quotidienne des clients internes et/ou externes a l'exterieur du Quebec et/ou aux Etats-Unis. Par consequent, ce poste requiert une maitrise de l'anglais a l'ecrit et a l'oral. Veuillez noter que le nombre de postes dont les taches requierent une connaissance de la langue anglaise a ete restreint dans la mesure du possible.


____________________________________________________________________________________________


The Support Analyst is responsible for troubleshooting and resolving issues related to mechanical failures, computer hardware and software, network problems, and user concerns. This role also supports new client implementations. Operating in mission-critical environments, the Support Analyst must exercise independent judgment to ensure maximum uptime of McKesson Automation products. Analysts are expected to resolve over 70% of incoming tickets without escalation.

What You'll Do

Troubleshoot and resolve hardware/software issues in a Windows environment. Monitor and respond to incoming support calls to maintain service levels. Accurately document customer interactions and troubleshooting steps in the ticketing system. Manage open tickets to ensure timely resolution. Acquire technical knowledge of new products and solutions. Provide remote support to field service technicians. Use Windows applications (Excel, Word, PowerPoint) proficiently. Communicate effectively in both written and oral formats. Prioritize tasks and manage multiple responsibilities efficiently. Perform other duties as assigned.

What You Bring

Strong analytical and problem-solving skills. Ability to work independently and collaboratively. Advanced knowledge of Microsoft Windows suite. Excellent organizational and multitasking abilities. Proficiency in remote access tools (e.g., TeamViewer, Remote Desktop). Effective communication with individuals across various sectors.

Minimum Requirements

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Preferable Skills & Experience

Bilingual in French and English (oral and written). Team-oriented with a proactive attitude. Ability to perform under pressure. Flexible, creative, and self-motivated. Experience with databases such as SQL or Oracle. Background in robotics or biomedical equipment is a plus.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Notre echelle salariale de base pour ce poste

Our Base Pay Range for this position

$51,200 - $85,400
McKesson est un employeur qui adhere aux principes d'egalite d'acces a l'emploi.


McKesson offre des possibilites d'emploi egales aux candidates et aux employes, et s'engage a creer un environnement diversifie et inclusif, sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identite de genre, d'origine nationale, de statut de veteran protege, de handicap, d'age ou d'informations genetiques. Pour en savoir davantage sur les politiques de McKesson a cet egard, veuillez consulter notre page sur l'egalite des chances en matiere d'emploi.


McKesson is an Equal Opportunity Employer


McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.


Join us at McKesson!