Job Description

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

The analyst is responsible for proving technical leadership and support for Fraser Health's voice communications infrastructure by analyzing and diagnosing problems and formulating solutions. Provides expertise and advice on telelcommunications systems and ensures the efficient operation of equipment and software. Provides related training and orientation to Fraser Health staff.

What you'll do:

• Provides technical expertise and advice on Telecommunications systems by analyzing and diagnosing problems and formulating solutions.
• Participates in the planning for the installation of new and revise telecommunication systems. Coordinates the activities related to the installation of hardware and software specific to telecommunications.
• Gathers information form regional user departments regarding requirements for telecommunications equipment and software access. Determines the systems and equipment that will best meet user requirements, in consideration of current capacity and regional standards. Makes recommendations to user departments and/or Coordinator.
• Provides input into the functioning, capacity, and requirements of new telecommunications products and services by evaluating equipment performance and testing the functions of the equipment.
• Provides user training and orientation in the use of telecommunications hardware, according to requirements, by remotely accessing switches using telecommunications equipment.
• Activates, operates, and programs regional telecommunications hardware, according to requirements, by remotely accessing switches using telecommunications equipment.
• Develops and revises new support procedures for areas by testing the status of the equipment and developing high level detailed flow charts.
• Provides support for moves, additions, and changes to telecommunications systems by determining required technician services and contacting appropriate vendors.
• Assigns work tasks to designated staff and provides related training and orientation.
• Performs other related duties as assigned.

What you bring:

• Grade 12, graduation from a recognized two year computer systems technology diploma program plus three years' recent related experience or an equivalent combination of education, training, and experience.
• Ability to type.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular, Full-Time
Wage: $37.79 / Hour
Location: 1795 Willingdon Avenue, Burnaby
Closing date: Open until position is filled
Hours of Work: 0800-1630 (Monday to Friday)
Requisition # 134977E

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Labor Agreement Facilities Subsector
Requisition # 134977E-2388065
Work Site 1795 Willingdon Avenue, Burnaby
Job Type Regular, Full-Time
Salary/Rate $37.79 / Hour
FTE 1.00
Hours of Work 0800-1630
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 24-Nov-2022