Job Description

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

Reporting to the Provincial Manager, Network Edge of the Information Management/Information Technology (IM/IT) within the Provincial Health Services Authority (PHSA), the Network/Telecom Analyst conducts feasibility studies, develops specifications for complex systems, maintains operating systems and provides technical support for PHSA-wide network and telecommunication infrastructure, analyzing and diagnosing problems and formulating solutions requiring considerable knowledge of the computing environment and installing, configuring and testing hardware and software. This includes all network and telecommunications equipment such as, cabling, hubs, switches, routers, firewalls, Private Automatic Branch Exchange (PABX), voicemail in addition to components for video conferencing infrastructure. Duties include troubleshooting and resolving network and telephony issues, establishing technical standards and documentation, designing, installing, configuring and upgrading network and telephony components and monitoring network security and performance and planning infrastructure enhancements.

What you\xe2\x80\x99ll do

• Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
• Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as:

• Gathering detailed information from user departments.
• Developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications.
• Preparing detailed implementation plans.
• Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
• Resolves network and telecommunication problems by performing tasks such as analyzing and diagnosing problems, troubleshooting and formulating solutions including repairs, replacements, moves, adds and changes of equipment related to network and telecommunication operations. Escalates problems to Manager according to established protocols.
• Assists with the design, testing, documentation and implementation of PHSA-wide network and telecommunications infrastructure including the selection and installation of new technology by performing tasks such building project plans, acquiring cost estimates and working with vendors and senior PHSA IM/IT staff to implement.
• Monitors and maintains network data equipment by performing tasks such as monitoring the security of the information technology infrastructure and its components, including firewalls and remote access.
• Monitors and maintains telephony equipment including (PABX) equipment associated peripheral equipment, wide area network and circuits. Duties include carrying out related maintenance and reviewing logs to ensure high system availability.
• Responds to client cable requests by performing tasks such as installing and terminating voice and data cabling.
• Ensures telephone switch rooms, voice and data closets are kept clean and proper cable management is in place by performing tasks such as performing site reviews and providing feedback to the Manager.
• Maintains cable and telecommunications equipment inventory requirements by performing tasks such as verifying shipments and restocking equipment and various supplies.
• Assists with the set up and management of video conferences by performing tasks such as maintaining video conferencing equipment, including software and hardware upgrades, technical troubleshooting and resolution, and system documentation.
• Participates in corporate-wide backup and recovery planning and procedures for all network and telecommunication infrastructure(s) by performing tasks such as testing network redundancy, system recovery procedures and reviewing vendor maintenance contracts.
• Monitors and reports on the performance of network infrastructure components by performing tasks such as responding to and resolving issues regarding performance.
• Prepares plans for network and telecom infrastructure upgrades, including evidence-based reporting on the rationale for such upgrades.
• Provides advice to project implementation teams on Information Technology standards and requirements and implementation timelines.
• Liaises with external contacts, including vendors and external partners, on issues regarding technical infrastructure such as acquiring demo equipment or quotes for new infrastructure.
• Prepares and maintains documentation such as inventory records, cable schematics, wiring closet details and systems configuration.
• Performs related duties as required.

What you bring

• Graduation from a recognized degree or diploma program in Computer Science, three (3) years recent related experience or an equivalent combination of education, training and experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to write programs in a variety of programming languages.
• Ability to operate related equipment.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular Full-Time
Wage: $40.46/hour + benefits (health and dental, sick time, pension and vacation)
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 123438E / #121023E

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Labor Agreement Facilities Subsector
Requisition # 123438E-2373617
Work Site 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Job Type Regular, Full-Time
Salary/Rate $40.46 / Hour
FTE 1.00
Hours of Work 08:00-16:00
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 17-Feb-2023

Provincial Health Services Authority