Job Description

Company presentation

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do

VitalAire is currently recruiting a motivated 12-months National Scheduler. The incumbent will plan, coordinate and schedule visits by Clinical Consultants, Client Service Technicians and Service Delivery Representatives.

• Collaborate with the Care Center and Care Coordinator staff to confirm scheduled appointments with patients are completed and updated in the ERP system
• Schedule and optimize the sequence of appointments to ensure efficiency and effectiveness are maintained, along with troubleshooting within geographical zones/routes.
• Schedule appointments and follow up visits with patients and communicate details to the field service agents (Clinical Consultants, Client Service Technicians, Service Delivery Representatives).
• Manage availability of field service agents and update in the ERP system.
• Solve complex scheduling tasks in salesforce, fill gaps for the next day dispatching orders and review booking issues. Escalate technical/clinical challenges to inside clinical consultant/Manager
• Consistent review and hand over sequences of Service Appointments for the next day to the field service team.
• Evaluate results (KPI), identifies improvement opportunities to Area/Branch managers.

• Receive emergency and non-emergency calls and record significant information and action them into the ERP system.

• Address scheduling problems and requests by transmitting information or providing solutions to area/branch managers.
• Monitor the route and status of service territory to coordinate and prioritize their schedule.
• Provide clinical technicians and service delivery reps with information about orders, traffic, obstacles and requirements.
• Enter data into the ERP system and maintain logs and records of calls, activities and other information.

Here is what you will need

• College completed or combination of education and experience
• 2 - 3 years of experience in a dispatcher/scheduler role using digital portal
• Good understanding of salesforce is an asset
• Excellent computer literacy with Gmail and Google Applications
• Agreeing to disclose your COVID-19 vaccination status, as a condition of employment
• Agreeing to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status, as a condition of employment

Here is why you should join

• Competitive salary
• Standard working hours for better work/life balance

Additional information

At Air Liquide, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.

Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.