Job Description

Description

Revera owns and operates retirement residences and long term care homes in the senior living sector.

Purpose. Passion. People.

We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with us.

Mission:

Reporting to the Senior Vice President of Strategic Operations, the National Director of Environmental Services is responsible and accountable for the development, documentation, community implementation and quality assessment of national and standardized programs in our Retirement communities across Canada, such as: fire and life safety, housekeeping and laundry services, general building maintenance and upkeep, grounds management, equipment and machinery maintenance programs, waste management and environmental sustainability. This role will be highly interactive with the regional operations teams, capital and technical services project managers, strategic sourcing, retirement operations and the real estate & investment teams.

Key Outcomes:

• National standardized programs in housekeeping and laundry services, fire & life safety, preventative maintenance, grounds management, equipment and machinery maintenance programs, waste management and environmental sustainability drive sustained operational / productivity / quality improvement
• Effective PRD (per resident day) cost management & education tools
• National standardized DES onboarding program
• Identify best practices and leverage across the division(s)
• Achieve or exceed targeted Resident Satisfaction and Employee Engagement scores

Key Responsibilities:

• Manage a national standardized program for Fire & Life Safety that provides guidance to the communities as to their specific scope of work and maintenance scheduling for all non-technical building tasks and inspections.
• Manage a national standardized program for General Building/Suite Maintenance and Upkeep that provides guidance to the communities as to their specific scope of work and scheduling for all non-technical building maintenance tasks and inspections.
• Manage a national standardized program for Housekeeping & Laundry services that provides standard operating procedures and equipment specification standards to the communities. This includes both residential and commercial laundry as well as resident suites and common area housekeeping.
• Manage a national standardized program for Grounds Keeping Services that provides guidance to the homes as to their specific scope of work, seasonal maintenance scheduling and equipment specifications standards. This includes the exterior grounds, garage areas and service areas such as mechanical rooms, telecommunication rooms, resident storage, etc.
• In collaboration with Strategic Sourcing and Technical Services, manage a national standardized program for waste management, pest control and environmental sustainability.
• Foster trust, strong teamwork and provide expertise and support of ESMs in the communities, to drive high levels of resident and employee satisfaction.
• In collaboration with Learning & Development, manage a national standardized DES onboarding program and provide hands-on training where required.
• Refine the community labor metrics (EBO) and ensure that all communities adhere to these metrics.
• Assist in the implementation of the above programs for acquisitions and new development projects
• Ensure standards drive operational / productivity improvement, follow policies and procedures, and control costs through procurement standardization while enhancing resident experience and satisfaction.
• Engage with cross functional teams from Retirement Health & Wellness, Occupational Health & Safety and the Retirement Team to ensure all programs are coordinated and respect our various policies for OH&S, infection control, regulatory standards, etc.
• Remain up to date on relevant building standards and codes.
• Aligns with industry partners and associations as applicable for best practices.
• To uphold and promote the organization\'s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera\'s Code of Conduct
• Other related duties as assigned.

Required Education, Credentials and Experience:

• Post-secondary education in building systems, property management or equivalent experience
• At least ten years (10) of environmental services leadership in Retirement / Long Term Care or Hospitality Operations management experience in a corporate or large multi-site setting
• Management experience in Environmental Service functions, residential property management, building operations, field operations or project management is mandatory.
• Strong knowledge in building/housekeeping/janitorial services, and building operations
• Experience in reading technical drawings and schematics
• Experience in staff scheduling and understanding of a unionized environment
• Experience using LEAN, CQI or other similar performance improvement methods
• Strong leadership and change management skills and demonstrated ability to influence the efforts and behaviors of others in order to achieve desired results.
• Ability to work effectively in a diverse, collaborative, and cross functional team oriented culture.
• Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement.
• Proven business, team building and management skills that demonstrate desired outcomes.
• Ability to plan, organize, implement and evaluate systems.
• Ability to analyze problems and develop solutions.
• Ability to work effectively in a team environment.
• Self-starter and independent worker able to manage multiple priorities and demands.
• Innovative and receptive to alternative solutions.
• Have excellent interpersonal, communication, problem solving and people management skills
• Computer proficiency (Microsoft Office applications)
• Effective communication skills (written, verbal and presentation abilities).
• Proficiency in a second language is considered an asset
• Criminal Records Check.
• Vulnerable Persons Check.
• Light physical effort at residence level; roof tops, elevator rooms, boiler rooms, restricted space, etc
• Willingness to travel

Revera Core Competencies:

• Accountability: Takes ownership and holds self and others accountable to deliver high quality, timely and cost effective results.
• Business Acumen: Understands financial and operational aspects and implications that are essential to achieve superior business results.
• Coaching & Developing Talent: Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development. Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development.
• Customer Focus: Keeping the customer in mind to deliver the highest possible quality of care, service and choices.
• Execution Excellence: Optimizes available resources and pursues implementation to consistently achieve exceptional outcomes.
• Innovative Thinking: Identifies, develops and implements new and innovative solutions to enhance opportunity, efficiency and quality.
• Teamwork and Collaboration: Inspires and fosters a team environment and works collaboratively to achieve business goals and objectives.

Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

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