Job Description

Description and Requirements

Superior Propane is Canada\'s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

Reporting to the Reporting to Manager of Payment processing and National collections, the National Accounts Analyst will manage a portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis. The National Accounts Analyst will be responsible for effectively communicating with customers within their portfolio to request and collect payments for outstanding balances to achieve pre-determined collection targets.

Role Specific Responsibilities

• Effectively manage an assigned portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis.
• Ensure regular communication with customers to request payments on overdue accounts and manage financial exposure.
• Resolve customer billing disputes and inquiries by analyzing detailed supporting invoices, delivery slips, log notes, etc. Liaise with Sales, Operations, Admin, and Field Staff utilizing appropriate leverage and procedures to resolve customer disputes, inquiries, and invoicing issues to successfully influence payments.
• Verify national customer accounts and invoices for accuracy before submitting them to customers for payment; investigate and reconcile invoicing discrepancies.
• Develop strategies and provide recommendations on actions for escalated cases related to disputed balances, delinquent accounts, and non-responsive customers.
• Follow-up on promises to pay and final demands.
• Work closely with Field staff to prevent and manage Bad Debt exposure.
• When necessary, process or facilitate the processing of:
• Bad Debt Write-Offs
• Minor Write-Offs
• Credit / Refund Requests
• Bankruptcy Proof of Claim
• Prepare detailed invoices, for customers with special requirements, accurately and within the established frequency.
• Maintain relationships with national account customers by applying a strong customer service focus and promoting the use and enhancement of customer retention processes.
• Identify, recommend, initiate, participate in, and implement process improvement initiatives.
• Maintain follow-up log notes in the system for each customer.
• Develop and execute ad hoc, business, and performance reporting, as requested by the user community.
• Provide cross-functional support to the finance team, as needed.

Education & Experience

• Bachelor\'s degree in Accounting, Finance, or a related field.
• Two years of experience in a Finance or Accounting role is preferred but not required. New graduates are also encouraged to apply.
• Good understanding of accounting practices.
• Strong, clear, and persuasive communication skills, both oral and written.
• Strong customer service skills.
• Strong organizational and analytical skills with the ability to multitask.
• Attention to detail ensuring accuracy and completeness.
• Strong computer skills, specifically Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Ability to prioritize and multi-task in a fast-paced environment.
• Ability to work effectively independently as well as part of a team.
• Self-starter who enjoys developing alternative solutions to issues at hand.

\xe2\x80\x9cWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\xe2\x80\x9d

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience."

Superior Propane