Job Description

As the National Accounts Analyst at Superior Propane, you will manage a portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis. This position is responsible for effectively communicating with customers within their portfolio to request and collect payments for outstanding balances to achieve pre-determined collection targets.


What we will offer you:

• Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
• Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life\xe2\x80\x99s challenges.
• Competitive Compensation: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Safety Focused: We care about you and have committed to a zero-harm workplace.

What you\'ll do:

• Effectively manage an assigned portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis.
• Maintain relationships with national account customers by applying a strong customer service focus and promoting the use and enhancement of customer retention processes. Ensure regular communication with customers to request payments on overdue accounts and manage financial exposure.
• Resolve customer billing disputes and inquiries by analyzing detailed supporting invoices, delivery slips, log notes, etc. Liaise with Sales, Operations, Admin, and Field Staff utilizing appropriate leverage and procedures to resolve customer disputes, inquiries, and invoicing issues to successfully influence payments.
• Verify national customer accounts and invoices for accuracy before submitting them to customers for payment; investigate and reconcile invoicing discrepancies.
• Develop strategies and provide recommendations on actions for escalated cases related to disputed balances, delinquent accounts, and non-responsive customers and follow-up on promises to pay and final demands.
• Work closely with Field staff to prevent and manage Bad Debt exposure.
• When necessary, process or facilitate the processing of Bad Debt Write-Offs, Minor Write-Offs, Credit / Refund Requests, and Bankruptcy Proof of Claims
• Prepare detailed invoices, for customers with special requirements, accurately and within the established frequency.
• Identify, recommend, initiate, participate in, and implement process improvement initiatives.
• Maintain follow-up log notes in the system for each customer.
• Develop and execute ad hoc, business, and performance reporting, as requested by the user community and provide cross-functional support to the finance team, as needed.

What you bring:

• Bachelor\xe2\x80\x99s degree in Accounting, Finance, or a related field.
• Two years of experience in a Finance or Accounting role is preferred but not required. New graduates are also encouraged to apply.
• Good understanding of accounting practices.
• Strong, clear, and persuasive communication skills, both oral and written.
• Strong customer service skills.
• Strong organizational and analytical skills with the ability to multitask.
• Attention to detail ensuring accuracy and completeness.
• Strong computer skills, specifically Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Ability to prioritize and multi-task in a fast-paced environment.
• Ability to work effectively independently as well as part of a team.
• Self-starter who enjoys developing alternative solutions to issues at hand.

Superior Propane is Canada\xe2\x80\x99s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do. "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."