Job Description

Position: Multi-lingual Energy Coach / Customer Support Agent (Must live in BC) Location: Vancouver, BC Job Type:\xe2\x80\xafContract \xe2\x80\x93 6 months with the possibility of extension Hourly Wage:\xe2\x80\xaf$20.00 per hour Operating Hours: Monday-Friday, 9 am \xe2\x80\x93 5 pm Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach \xe2\x80\x93 this ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management. Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and be named one of Canada\xe2\x80\x99s Best Workplaces. Energy Coaches / Customer Support Agents will be responsible for inbound and outbound calls to encourage and provide support to individuals, businesses and residential alike to reduce energy use, save on utility costs, and improve environmental health, all through the various programs we run here at Summerhill. You will also be responsible for a wide range of administrative and clerical-type tasks that will take place in a fast-paced, friendly, and team-oriented environment. Summerhill seeks a motivated individual to join our dynamic customer service team in British Columbia! An ideal candidate will possess strong attention to detail, customer service orientation, and enjoy clerical/administrative work. Main Responsibilities:

• Conduct scripted inbound calls and outbound calls to educate and engage customers on available energy-saving upgrades.
• Act as a single point of contact for all first-level customer escalations
• Answer customer inquiries utilizing available information about the program
• Convey appropriate information and resolutions with all user communications channels
• Provide accurate and timely responses to inquiries
• Build rapport with clients over the phone by answering customer inquiries while demonstrating a high degree of customer service orientation

Job Requirements:

• Multi-lingual- Fluent in English and and one other language would be an asset
• Customer service experience in a contact center environment
• Experience in a high volume call setting
• Post-secondary education or experience in the environmental sector.
• Demonstrated ability to provide strong oral and verbal communication with customers regarding the program expectations in a professional manner
• Demonstrated ability to work independently and collaboratively with the team in a remote setting
• Results and detail-oriented are required while prioritizing workload and managing multiple tasks.
• Superior interpersonal skills with all levels of internal management and staff, as well as outside clients and vendors
• A high degree of customer service orientation, demonstrating the ability to diffuse sensitive customer service issues
• Demonstrate a high tolerance for distractions and interruptions
• Knowledge of Microsoft Teams, SharePoint, MS Office, and Excel, with an aptitude to learn internal software and other relevant applications
• Demonstrate sound judgement and maintain confidentiality
• Demonstrate strong attendance and punctuality
• Ability to work remotely but must live in BC

How to Apply:\xe2\x80\xafIf you are a customer service-oriented individual passionate about energy efficiency, please submit a\xe2\x80\xaf cover letter\xe2\x80\xafand\xe2\x80\xaf resume\xe2\x80\xaf using the apply link below. Summerhill welcomes and encourages applications from people from equity-deserving groups, including Racialized, Black and/or People of Colour, People with disabilities, Indigenous Peoples, 2SLGBTQ+ and/or gender or sexually diverse individuals. with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Summerhill\xe2\x80\xafis an Equal Opportunity Employer.\xe2\x80\xafWe thank applicants for their interest. However, only those selected for an interview will be contacted. Job Types: Full-time, Fixed term contract
Contract length: 6 months Salary: $20.00 per hour Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Do you live in the Vancouver, BC, area? (mandatory)

Education:

• DCS / DEC (preferred)

Experience:

• Call Centre: 1 year (required)
• high volume call centre: 1 year (preferred)

Work Location: In person