Customer Support Agent Bilingual

Remote, Canada

Job Description


GROW YOUR CAREER Position: Bilingual Customer Support Agent
Status: Full Time
Department: Web Reservations
Reports to: Manager, Customer Support, Retail & Web
Location: Remote The Opportunity If you are fluently bilingual in French and English, have a great passion for vacation planning, and are a natural when it comes to customer service and making someone\xe2\x80\x99s day \xe2\x80\x93 this is the role for you! How You Will Be Spending Your Web Reservations

  • Process internet bookings
  • Re-book customers if required
  • Queue all Sabre bookings
  • Assisting customers with inquiries such as baggage, documentation, seat selection etc.
  • Selling Insurance or Vendor products
  • Answering calls trying to trouble shoot website issues
  • Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift
Cards, Direct Deposit
  • Assist customers in purchasing their travel product
Data Entry \xe2\x80\x93 Finance
  • Confirm and input, modify credit card payment and invoices in Clientlinq software
  • Add all pricing into Clientlinq software
  • Service / Resolve all files that are returned with price and or credit card discrepancies
  • Sending invoices to client
Customer Service
  • Answer incoming telephone inquiries, emails
  • Contact customers via email or phone with pricing or credit card issues
  • Courtesy calls
  • Interact with 3rd party vendors, tour operators via email and telephone
  • Send E-tickets to all pending customers
  • Other duties as assigned
The Skills, Experience and Requirements You Need to be Successful
  • Microsoft Knowledge \xe2\x80\x93 Outlook, Word, Excel
  • GDS - Sabre
  • Bilingualism in English and French required
  • Superior customer service skills
  • Excellent problem solving skills
  • Data entry speed and accuracy required
  • TICO (Ontario) / OPC (Montreal) asset
Job Types: Full-time, Permanent Benefits:
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Vision care
Schedule:
  • 8 hour shift
Experience:
  • Travel industry: 1 year (preferred)
  • Call center: 2 years (preferred)
  • sabre: 1 year (preferred)
Language:
  • French (preferred)
  • English (preferred)
Licence/Certification:
  • TICO / OPC certification (preferred)
Work Location: Remote

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Job Detail

  • Job Id
    JD2160650
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Remote, Canada
  • Education
    Not mentioned