Job Description

GROW YOUR CAREER Position: Bilingual Customer Support Agent
Status: Full Time
Department: Web Reservations
Reports to: Manager, Customer Support, Retail & Web
Location: Remote The Opportunity If you are fluently bilingual in French and English, have a great passion for vacation planning, and are a natural when it comes to customer service and making someone\xe2\x80\x99s day \xe2\x80\x93 this is the role for you! How You Will Be Spending Your Web Reservations

• Process internet bookings
• Re-book customers if required
• Queue all Sabre bookings
• Assisting customers with inquiries such as baggage, documentation, seat selection etc.
• Selling Insurance or Vendor products
• Answering calls trying to trouble shoot website issues
• Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift

Cards, Direct Deposit

• Assist customers in purchasing their travel product

Data Entry \xe2\x80\x93 Finance

• Confirm and input, modify credit card payment and invoices in Clientlinq software
• Add all pricing into Clientlinq software
• Service / Resolve all files that are returned with price and or credit card discrepancies
• Sending invoices to client

Customer Service

• Answer incoming telephone inquiries, emails
• Contact customers via email or phone with pricing or credit card issues
• Courtesy calls
• Interact with 3rd party vendors, tour operators via email and telephone
• Send E-tickets to all pending customers
• Other duties as assigned

The Skills, Experience and Requirements You Need to be Successful

• Microsoft Knowledge \xe2\x80\x93 Outlook, Word, Excel
• GDS - Sabre
• Bilingualism in English and French required
• Superior customer service skills
• Excellent problem solving skills
• Data entry speed and accuracy required
• TICO (Ontario) / OPC (Montreal) asset

Job Types: Full-time, Permanent Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Experience:

• Travel industry: 1 year (preferred)
• Call center: 2 years (preferred)
• sabre: 1 year (preferred)

Language:

• French (preferred)
• English (preferred)

Licence/Certification:

• TICO / OPC certification (preferred)

Work Location: Remote