Job Description

Vancouver Police Department

Mobility Communication Services Support Technician

COMPETITION: #2396- 50175807
TITLE: Mobility Communication Services Support Technician
Classification: Mobility Communication Services Support Technician
DEPARTMENT: Vancouver Police Department
DIVISION: Support Services
SECTION: Mobility Communications Services Unit/ Information & Communication Technology

STATUS: Regular Full-Time
HOURS OF WORK: Work schedule is 4 on and 4 off rotation, 07:00 to 18:00
(11 hr shift). For the purpose of initial training, the work schedule will be Monday to Thursday 0700-1600 hours for 16 weeks
SALARY: Pay Grade \xe2\x80\x9321, $34.23 to $40.29 per hour (2023 rates)

COMP. END DATE: Friday, December 29th, 2023

\xe2\x80\x9cNOT JUST A JOB . . . A CONTRIBUTION\xe2\x80\x9d

This is technical and analytical administrative support work involving the assistance in coordinating the delivery of mobility communication services for the Vancouver Police Department. The incumbent provides advice and assistance to staff regarding functions and applications of all mobility communication devices; responds to requests for mobility communication devices and accessories and provides information regarding mobility roaming plan coverage.

Essential Duties

• Acts as a resource person and provides information, assistance and training to mobility users.
• Considerable independent judgement and action is exercised in matters where decisions are within the framework of established procedures, but policy or unusual problems are referred to a superior who reviews work performance in terms of overall effectiveness.
• Assists in the delivery of mobility communication services for the department; provides advice and assistance to staff regarding functions and applications of all mobility communication devices; provide troubleshooting services and tests wireless devices as needed.
• As directed, arranges with technical service agencies or mobile carrier to resolve any technical issues or problems.
• Responds to requests for broken or lost mobility communication devices, mobile accessories, or mobility roaming plan coverage.
• Acts as a resource person and provides information, assistance and training to mobility users; provides training material or training sessions as required.
• Reviews procedures and training manuals and related mobility communications user documentation, assists with the use of new or changed procedures and new mobility communication devices, or software updates.
• Assists in determining technical requirements for wireless devices; researches equipment and other related wireless items; maintains files, records and spreadsheets.
• Reviews monthly wireless invoices and telecom spreadsheets for accuracy; follows up on discrepancies; organizes monthly billing for superior.
• Prepares and updates a variety of files, spreadsheets, lists and records related to the work; maintains mobility communication equipment inventories and accessories; allocates mobility devices.
• Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS & ABILITIES:
REQUIRED:

• Considerable knowledge of the policies, procedures and regulations related to the work performed.
• Sound knowledge of mobility communication system features and procedures as they relate to the work performed.
• Ability to provide training to others on the use of mobility devices.
• Ability to prepare and maintain a variety of files, records, forms and spreadsheets.
• Ability to investigate and troubleshoots to resolve operational equipment problems
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
• Ability to work with minimal supervision

EXPERIENCE:
REQUIRED:

• Working knowledge of PCs, different types of smartphones and smartphone operating systems.
  

PREFERRED:

• Proven experience in supporting mobile devices and utilizing Mobile Device Management tools.
• Proven experience in problem-solving and diagnostic skills.
• Demonstrated customer service experience.
• Qualifications in information technology and/or industry experience gained by practical application

EDUCATION:
REQUIRED:

• Completion of Grade 12 including or supplemented by courses related to the work and considerable related experience, or an equivalent combination of training and experience.
  

OTHER REQUIREMENT(S):

• Driver\xe2\x80\x99s Licence for the Province of British Columbia.
• Ability to attend or work out of various VPD work locations. This position will require members to work out of various policing facilities within the City of Vancouver, dependent on the week day, primarily 3585 Graveley Street and 2120 Cambie Street.
• All employees must maintain their Enhanced Security Clearance while employed with the Vancouver Police Department. Enhanced Security Clearances will be renewed every 5 years.

Selection Process:
Candidates will be required to take a written test. Candidates must obtain a minimum 70% passing mark to move forward to the interview. Marks will be based on a 60% test and 40% interview.

NOTE: This position falls under the jurisdiction of the Teamsters Union Local 31.

Applicants should submit a resume via email by 4:30 p.m. of the closing date. Resumes should indicate clearly the competition number on the subject line in the email, and made to the attention of Human Resources Section, via email vpd.civilian.jobs@vpd.ca.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER
Education : Secondary (high) school graduation certificate
Experience : Experience an asset