Job Description

• Participating in deployment execution of the latest Microsoft Teams Room (MTR) technologies
• Configuring & managing a Microsoft Teams rooms with various OS and Camera technologies
• Participating in Ticket queue activities as level 1 & 2 support for Audio/Visual issues
• Defining and Maintaining standards for A/V technologies (Boardrooms, Meetings Rooms, Focus Rooms, Digital Signage etc.) by working with AV specialist and Hardware vendors
• Identifying and building recommended process improvements around the usage and deployment of A/V technology
• Leading Projects such as New Builds, Annual Device lifecycle and Version Control / Patch Management
• Maintaining Management tools such as Teams Rooms Admin Center, Microsoft Teams Rooms Pro management.
• Participating in Various A/V related Projects
• Tracking and reporting on A/V roadmap technologies to Sr. IS Executives
• Strong Administrative level understanding of Microsoft Teams Room technology
• Experience deploying and supporting Microsoft teams Rooms technologies
• Strong Administrative understanding of Microsoft Team Admins Center
• Experience Managing on prem and Azure Active Directory
• Strong administrative level of Teams Rooms accounts and Meeting room mailbox configuration
• Comfort in collaborating and engaging with multiple teams and process owners
• Strong Project Management skills as a technical lead
• Ability to travel, Plant visits, meeting with staff or vendors, attending conferences
• Post-secondary degree in computer technology, user experience, business management or other relevant programs or experiences

• 5+ years of experience in Microsoft Teams or Skype for Business
• 3+ years deploying and supporting MTRs or Skype Rooms
• Strong understanding in telecommunications, E911, SBC
• Strong understanding of advanced Microsoft 365 Services (Azure, Exchange, etc.)
• Strong scripting and automation experience in PowerShell
• Experience in integrating with third-party apps using APIs or connectors
• Strong knowledge of the UCaaS (MS Teams) and AV industry
• Proven record in planning, architecting, and deploying Microsoft Teams and MTRs in a large enterprise
• A deep understanding of the security implications and network dependencies for Microsoft Teams, MTRs, and Azure
• A conceptual understanding of routing/switching/QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
• Experience in handling live event support and webcasting for internal-facing and external-facing events
• Proven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation
• Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions
• Ability to explain technical information to non-technical users. Staying calm under pressure

• MS-700 Certification
• Experience using ticketing systems like ServiceNow
• Power BI and Azure Dashboard
• CTS, CTS-I, CTS-D Certification
• Experience with Logitech, Poly, Neat
• Experience deploying Microsoft Teams Rooms
• Experience handling TMS, CUCM, RPRM, Audiocodes
• Experience with QSC, Biamp
• Experience in using webcast platforms such as VBrick and Microsoft Teams Live Events

Compugen