Job Description

The Meter Data Technologist is responsible for the daily operation and performance of various Meter Data Collection and Management Systems; analyze, review and validate billing data for smart and interval metered customers, collect, validate and manage suite metering accounts; liaise with external service provider and provide guidance to field crews to troubleshoot meters; analyze and conduct technical diagnosis of potentially faulty meters




The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

KEY RESPONSIBILITIES:

Operate and maintain the performance of the various meter data collection and data management systems Maintain the operation of retail, FIT/MicroFIT and wholesale settlement processes including acquisition and validation, editing and estimating of interval data, monitoring for settlement irregularities, processing the Net System Load Shape and Weighted Average Price and support reconciliation of wholesale electricity billing Troubleshoot and resolve data acquisition issues with the wireless network using network specific software, e.g. Connexo Netsense, PrimeRead and MV-90 Load validation and ensure the data management system is collecting accurate and complete reading data Maintain and monitor meter data management system and initiates appropriate action to achieve desired system performance Analyze load profile interval data, Time-Of-Use framing and ensure the energy consumption is accurate Support Customer Service through the provision of interval data via web presentment, file transfer or direct customer contact Assist with the registration, commissioning, auditing, and performance testing of condominium suite meter installations Assess and diagnose meters and meter installations for problems that may affect billing integrity Provide direction and guidance to the Certified Meter Mechanic/Testers during field operations to solve technical issues Support the development of complex billing processes and assist with the completion of complex billing calculations Assist in the design, evaluation, commissioning and maintenance of metering equipment Liaise, consult and co-ordinate with internal and external parties, for the installation, analysis and communication of suite meters Resolve critical data management production problems, work with information technology and vendors to implement approved corrections or improvements to systems including software upgrades and all of the user and performance testing to approve for production Develop, maintain, update and complete reports, work procedures, records and documentation related to the position, as necessary

REQUIREMENTS:

University degree or college diploma (Engineering or Electrical Technologist focus preferred); 5 years of relevant work experience Knowledge of relevant software packages, including Connexo Netsense, PrimeRead, MV90 and/or IEE (Itron Enterprise Edition) Demonstrated advanced ability in Microsoft Office, particularly Excel Understanding of Advanced Metering Infrastructure technology and systems Knowledge of IESO Market Settlement regulations, including Market Rules Knowledge of utility billing practices, OEB and Measurement Canada regulations, and IESO wholesale metering Experience and knowledge with meter installations including wiring, current and potential transformers, hardware, programming and electrical theory Ability to read and comprehend electrical single line diagrams Understanding of telecommunications, Wireless 4G LTE, wireless mesh networks and various data communication protocols Experience with managing projects (budgeting, estimating, scheduling and reporting) Ability to multi-task, with strong customer service and troubleshooting skills Advanced communication skills, both written and verbal Strong problem solving and analytical skills Punctual and dependable, can be counted on to attain and improve results Interacts effectively with others within own department and across the organization Demonstrated organizational and time management skills Keeps peers and supervisors informed, promotes team morale and productivity Ability to interact professionally with internal and external stakeholders Takes advantage of educational and development activities related to the job Follows policies and procedures of Toronto Hydro, including letters of instruction and department practices
This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.



Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you're having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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